Hr Shared Services Specialist

Job Description
The HR Shared Services Specialist plays a pivotal role in delivering comprehensive HR operational support and administrative services to our colleagues based in North America. They are tasked with ensuring an exceptional colleague experience by promptly addressing inquiries, meticulously managing data in SAP/Oracle, and overseeing various HR and Payroll systems.
In this position, you'll have the chance to work alongside a dynamic team dedicated to enhancing company processes and fostering each other's professional growth. Building strong relationships is key in this role, as you'll collaborate closely with teams in Payroll, Benefits, HR Business Partners, and Management to ensure seamless operations and support collective organizational goals and objectives
Day to Day Support
Provides first point of contact and excellent customer service to all colleagues, management, and HR Business Partners
Resolution ofcolleagueinquiries, creating the necessary paperwork for processing and/or entering changes (personal data, job information, reporting line changes, compensation changes, etc.) into the HR Systems e.G. ADP, Oracle and SAP
Facilitate the hiring and onboarding processes, leave management, and leave processes by submitting necessary paperwork and/or entering accurate information into SAP and Oracle
Manages the life cycle of a colleague through onboarding, employment (including processing changes and answering questions), and the leaver process
Support colleagues and management by assisting with timecard corrections, approving time off, helping with the time keeping process and answering queries about time off polices
Facilitates the HR On-boarding process from
Additional Support Opportunities
Learn and troubleshoot our network of HR Systems and their interactions with other company solutions.
Answer policy and process questions from colleagues seeking appropriate solutions
Manage the I-9 verification process for colleagues to ensure documents are entered in a timely and accurate manner in accordance with US Employment Laws
Coordinate the payroll process by submitting and/or entering relevant and accurate information for payroll (reviewing submitted changes, reviewing timesheets) ensuring appropriate and auditable documentation is in place
Assists benefits team with general benefits and 401K questions.
Supports business with projects, data entry and other tasks as needed
Collaborate with other HR Shared Services team members to streamline processes, manage workload, help grow each other’s career in opportunistic environment