Housekeeping Manager

Job Description
The Housekeeping Manager will assist the Director of Housekeeping in maintaining hotel facilities in a clean, sanitary, and orderly condition;
keeping as a priority, the safety and security of our guests and employees.
What You Will Be Doing:

Lead and manage all daily aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
Assist in hiring, training, coaching, evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectives
Contribute to a fun and engaging work environment for the Housekeeping team
Follow and enforce all departmental policies and procedures, including ALL Safe Covid-19 procedures
Ensure standards are met to maintain department objectives, specifically brand compliance standards (LQA) for guestroom cleanliness and service
Take ownership of situations and tasks by fully understanding the issue, asking for help when needed, communicating progress and delivering results effectively and efficiently
Monitor inventory items to ensure proper control, the ability to facilitate guests' needs and maintenance of room quality brand standards
Assist with the evaluation and implementation of programs to promote brand standards, increase service levels, and ensure consistency and effectiveness of all areas within the department
Perform regular guestroom inspections to ensure consistent quality of room product. Assist with room cleanliness.
Communicate areas that need attention to colleagues and follow up to verify understanding and completion of tasks
Participate in regularly scheduled departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results
Manage the department budget in a fiscally responsible manner
Balance operational, administrative and colleague needs
Complete administrative duties, to include scheduling, payroll reporting, maintaining productivity through labor management programs (Watson), colleague documentation and performance reviews
Report necessary maintenance items through internal program (Royal Service Manager)
Maintain cleanliness of both Heart of the House and Front of the House spaces
Follow all safety and sanitation policies and procedures
Other duties as assigned