Hmis Integration Specialist

Job Description
Position Summary
As part of the HMIS Content and Configuration team, the HMIS System Integration Specialist ensures that system designs are tested, documented, and respond to user and business needs. The HMIS System Integration Specialist has primary responsibility over beta project testing, HMIS Service Desk performance, content capacity building, and cross system policy and procedure training guide design pertaining to HMIS requirements/configurations. This position works in tandem with other Content and Configuration team members to build new forms, workflows, and data collection processes within HMIS. This role works closely with the Training Unit by ensuring all required HMIS upgrades developed in the system are synthesized and prepared for the training unit, who then designs user guides with up- to- date materials (based on the Philadelphia HMIS (PhilaHMIS) Governance Charter, Data Quality and Functionality Plan, Privacy and Security, and custom configurations) to train the provider network.
This employee will report to the HMIS Content and Configuration Supervisor.
Essential Functions
System Integration
Work with end user groups to develop workflows and identify business improvement projects for future system configurations
Design new HMIS configurations and reporting tools with Content and Configuration team
Test custom HMIS configurations
Collaborate with the Data Quality Team and Training Unit in the development of appropriate training and guidance materials to support internal and external staff in understanding and meeting performance level standards
Develop content for new stakeholders into HMIS (such as Veterans, PATH, HOPWA, etc.)
Monitor and measure deliverables and other required activities associated to ensuring users receive the proper HMIS related trainings
Co-design APR trainings in collaboration with the Training Unit
Assist with the sheltered PIT count and offer provider level PIT count support and data analysis
Assist with the development of technical assistance plan to CoC-funded projects in preparing and generating Annual Performance Reports out of HMIS
Assist in developing quality improvement strategies for projects with performance deficiencies and HMIS data quality issues
Technical Assistance
Oversee HMIS Service Desk, assigning tickets to appropriate admin users to provide prompt and quality resolution to user issues
Analyze Service Desk ticket trends and identify areas for training or system improvement
Offer advanced HMIS technical support and play an integral role in supporting the development and implementation of program and system-level performance standards
Connect providers to appropriate trainings and resources
Respond to technical assistance questions from service providers in a timely manner via phone, email, and onsite support
Escalate issues that require vendor support through the HMIS team
Provide advanced TA to standardize data collection and support data collection and reporting efforts
Policy and Procedural Development
In partnership with the Training Unit, co-develop and maintain up to date training materials and guides related to the PhilaHMIS Governance Charter and Appendices
Ensure training materials and guides are in compliance with all applicable federal, state and local privacy statutes and regulations
Competencies, Knowledge, Skills and Abilities
Knowledge of and experience with HMIS is required;
experience with ClientTrack is highly preferred
Knowledge of federal HMIS regulations
Possess project management skills working with different teams
Knowledge and understanding of relational databases required;
proficiency in SQL preferred
Proficient in database management software
Must possess a very strong eye to detail and analytical skills
Experience working with the homeless population and/or marginalized groups
Strong written and verbal skills, including public speaking
ABILITY TO:
Analyze and resolve complex problems
Present ideas effectively and clearly both orally and in writing
Ability to establish and maintain effective working relationships with associates and departmental officials