Help Desk Specialist

Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together.
Headquartered in downtown Indianapolis, Prolific has been recognized as a Best Place to Work by the Indiana Chamber of Commerce for four consecutive years. And we aren’t done growing. Having been named to the Inc. 5000 list for seven years straight, we are looking to add more talent to our ambitious team.
Prolific’s state-of-the-art offices are filled with curious and kind people working alongside purpose-driven clients. We offer top-notch employee perks and benefits such as flexible PTO, fun team events, excellent insurance, Tuesday lunches, and amazing office snacks.
Friendly people, fun offices and incredible clients make it enjoyable to come to work at Prolific. We hope you'll consider joining our team!
Primary Responsibilities
Respond to all inbound help desk tickets in a timely manner
Provide excellent customer service
Document service interactions, ticket resolution, and infrastructure design
Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
Diagnose and repair computer issues
Diagnose and repair SaaS account issues
Training computer users
Manage device inventory
Maintain the technology in our Indianapolis, IN office (On-site)
Maintain the technology in all our additional offices (Remote)
The responsibilities are many, various, and not limited to those listed above.
Requirements
Proficiency with macOS computers
Proficiency with Windows 10 / 11 computers
Proficiency with networking technology
Excellent oral and written communication skills
Excellent problem-solving skills
Attention to detail
Willingness to learn
Ability to diagnose and resolve complex computer related technical issues
Bachelors degree or equivalent experience in information technology or related field
Additional Skills:
While not required, understanding in the following skills is a plus
Experience with Office 365 administration
Experience with networking administration
Benefits
Group health insurance (Medical, Dental &
Vision)
401k matching program
Life Insurance (Company paid)
Flexible Paid Time Off (Vacation, Sick &
Holidays)
Short Term &
Long Term Disability (Company paid)
Training &
development
Cell phone reimbursement
Hybrid work setting and casual dress
On-site fitness center
Free snacks &
drinks available in theoffice
Applicant Note:
This is an Indianapolis-based position. You must live within driving distance of the Prolific office or willing to relocate to be considered for the role.