Health Care Navigator

WHO WE ARE
The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.
JOB SUMMARY
Health Care Navigators provide services that include connecting Veterans to Veterans Affairs (VA) healthcare benefits or community healthcare services where Veterans are not eligible for VA care. Health Care Navigators provide care coordination, health education, consultation, and administrative duties on behalf of the Supportive Services for Veteran Families (SSVF) grant. Navigators work closely with the Veteran’s primary care providers and members of the Veteran’s assigned interdisciplinary treatment team. The Navigator will act as a liaison between the SSVF grantee and the VA or community medical clinic. The Navigator will work with a population of Veterans with complex needs who require assistance in accessing health care services.
This position will ensure that Veterans experiencing homelessness are supported as they overcome homelessness. This passionate self-starter will work for an agency that is both the state’s largest nonprofit housing provider and the state’s largest homeless shelter where assistance is given to individuals and families experiencing homelessness.
Positions Available
1
Position Status
Full-Time
Location
Pamela Atkinson Resource Center
Reports To
Veteran Housing Supervisor
Shift
Monday - Friday
Grade and Starting Rate
Grade 6, $18.90/hour
FLSA Status
Non-Exempt
EEO Class
Administrative Support Worker
Job Duties
Connect Veterans to VA healthcare benefits and/or community health care services if a Veteran is not interested in or eligible for VHA.
Provide care coordination by creating Health Care Plans that identify barriers to care and supports Veteran in accessing care
Work with the Veteran to identify a health navigation plan that meets the Veteran’s unique needs, choices and goals
Assist Veterans in communicating their preferences in care and health related goals to facilitate shared decision making of the Veteran’s care and developing appropriate care plans with the Veteran.
Conduct non-clinical assessments in collaboration with the Veteran’s interdisciplinary medical teams, the Veteran, family members, and significant others.
Coordinating with health partners to ensure Veteran has access and can follow through with health care needs and plans and appointments
Provide ongoing health education to the Veteran and their family. Serve as a resource to support the Veteran and their family to help identify appropriate resources and support needs and desires tailored to the Veteran. Veteran family members can also receive health care navigation services in accessing non-VA health care systems.
Help Veterans get access to appointments when needed
Assist Veterans in utilizing services, including preventative health care
Problem-solve barriers to care (i.E. transportation, childcare, communication)
Provide education on wellness related topics. This includes, but is not limited to:

linking Veterans to support groups or other programs at the VA or in the community to support their health goals
Facilitate access to COVID vaccinations for Veterans as soon as they are available. HCN’s are expected to work with their VAMC, and with the community planning process for vaccinations for people experiencing homelessness, to ensure Veterans enrolled in SSVF have access to vaccinations.
Stay up to date on changes in vaccine plan for community
Help Veteran identify concerns or questions about their treatment or medications.
Connect to and learn how to navigate non-VA resources and build health and behavioral health related expertise
Create, with supervisor support, internal process map/policies for HCN service integration
Create, with supervisor support, process for prioritizing Veterans who need more immediate or intensive health care navigation services
Each HCN should become familiar with the process to enroll in Non-VA health care benefits and should compile a resource guide. This includes:
Health Care Coverage
Behavioral Health Supports
Support the time needed to connect to and learn how to navigate the VAMC and Veteran resources both local and national for medical, behavioral health, and benefits needs. This will include:
Veterans Benefits Administration
Other duties as assigned.
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
All Veteran households enrolled in SSVF should be assessed for HCN needs and have access to some level of Health Care Navigation, if needed, but may be limited depending on need/caseload.
Requirements
Education and Experience
Must review the Program Guide
Review resources on the Health Care for Homeless Veterans (HCHV) Program
Must complete the following trainings:

Health Care Navigation 101
Professional Boundaries and Service Strategies
VA Health System 101
S.A.V.E. Suicide Prevention
Fraud, Waste, and Abuse
SSVF RRH 101
Income Maximization
Education about different roles and responsibilities within local SSVF agency
Trainings should include discussion of culture, e.G., race/ethnicity, Veteran culture, and a review of health disparities.
Boundaries in the Role
SSVF grantees CANNOT provide direct health care services;
navigators are not health care providers and do not deliver direct patient care
Mental health counseling is not an eligible SSVF activity and therefore not within the scope of the SSVF health care navigator’s job duties
SSVF health care navigators do not make treatment recommendations
Physical and Equipment Requirements
Ability to lift 25 pounds
Ability to sit, stand and walk for at least an hour at a time
Ability and license to drive a vehicle
The Road Home is an Equal Opportunity Employer
The Road Home is requiring all employees to be vaccinated against COVID-19.
The Road Home is committed to our work in addressing Diversity, Equity, and Inclusion (DEI) as part of our mission to help people experiencing homelessness move back into housing. We strive to create a team that reflects the people we serve and where our guests and employees feel empowered to be their full, authentic selves.
Benefits
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
Health Care Plan (Medical, Dental &
Vision)
HSA, FSA, HRA
Retirement Plan (401k, IRA, 403B with TRH match)
Life Insurance (Basic, Voluntary &
AD&
D)
Paid Time Off (Vacation, Sick &
12 Public Holidays)
One Floating Vacation Per Year
Family Leave (Maternity, Paternity)
Short Term &
Long Term Disability
Employee Assistance Program
Training &
Development
Tuition Reimbursement