Guest Services Representative - Overnight Shift -24/7 Veterinary Hospital

Fetch Specialty &
Emergency Veterinary Centers is seeking a dedicated and customer-focused Guest Services Representative for our overnight 24/7 Veterinary Hospital position.
As a Guest Services Representative, you will play a critical role in ensuring the smooth operation of our veterinary hospital during the overnight hours. You will be responsible for providing exceptional customer service to our clients, checking in patients, answering phone calls, and assisting with various administrative tasks.
We are looking for candidates who are reliable, compassionate, and have excellent communication skills. Your ability to remain calm in high-stress situations and provide comfort to worried pet owners will be crucial in this role.
Responsibilities:
Welcome and assist clients during the overnight hours
Check in and admit patients, ensuring accurate record-keeping
Answer phone calls and address client inquiries
Assist with administrative tasks, such as filing and data entry
Collaborate with the veterinary team to ensure smooth operations
If you have a passion for animals and enjoy working in a fast-paced environment, we would love to hear from you. Join our team at Fetch and make a difference in the lives of pets and their owners even during the night!
Requirements
Prior experience in a customer service role, preferably in a veterinary hospital or similar setting
Excellent communication and interpersonal skills
Ability to remain calm and provide comfort in high-stress situations
Attention to detail and strong organizational skills
Compassionate and empathetic towards clients and their pets
Ability to work overnight shifts on a rotating schedule, including weekends and holidays
Benefits
Full Time Employee Benefits Include:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance