Guest Services Associate, Isle Of Palms

Who we are
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
What we are looking for
A Guest Services Associate who will be responsible for assisting with the management of the front office including guest experience management, systems management, and supporting property owner requests. This person will need to be organized in order to handle multiple responsibilities at once.
Must reside in the designated area.
What you'll do
Coordinate guest relations, including but not limited to guest check in, concierge services, and reservation information.
Notify property manager if any non-routine proposal/invoice will be over $200.00.
Create work tickets and dispatch vendors and maintenance technicians
Responsible for daily communication with homeowners and guests
General upkeep of the office, including management of collateral, office supplies, owner arrival supplies, etc.
Complete daily operations check list
Monitor guest inbox
Ensure all guest rental fees are collected
Assist/coordinate owner and guest mailings and special events
Provide contractor keys and dispatch if needed
Coordinate daily operational needs with front office staff.
Attend all scheduled meetings where presence is required
Report all safety hazards
Adhere to attendance policies and schedules set by the team
Perform additional responsibilities as required
Requirements
2 years front office and/or reservations experience
Prior vacation rental or real estate experience preferred but not required
Excellent organization and time management skills
Excellent listening and interpersonal skills
Strong attention to detail
The ability to work well as a team as well as individually at times
Strong tact and diplomacy;
interacts with and works cooperatively with associates, property owners and guests
Ability to multi-task in a high paced environment
Ability to read, speak, write, and understand English
Must be adaptable and flexible to change
Ability to work a flexible schedule and be able to work weekends and holidays
To remain calm and professional at all times
Be able to make quick decisions and possess good judgment
Availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
Reliable car and a valid driver’s license (preferred)
Benefits
The role has an hourly pay rate of $20 - $22 dependent on your skills and experience
Benefits and Paid Time Off
Company-sponsored insurance (medical, dental, vision, life, etc.)
Team bonding and off-site events
Complimentary and discount stays at AvantStay properties
Parental leave
Fitness Reimbursement
Mileage Reimbursement
When you join AvantStay
You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
No soliciting from staffing agencies. Thank you!