Guest Relations Manager

Job Description
This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
Align with the Director of Guest Servicesand other guest services leaders to maximize hotel operations.
Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
Foster an environment that ensures consistency and a high level of guest satisfaction.
Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
Additional Benefits:
Competitive benefits package includes medical, dental, vision, short and long term disability, and employer paid life insurance, generous 401k match, and vacation time. Other team member perks include free parking, free team member cafeteria, vacation pay, team member stay program, and 50% F&
B and Spa.
The starting pay range for this position is $70,000-$75,000/yr. This is the pay range for this position that Solage reasonably expects to pay.Decisions regarding individual salaries will be based on a number of factors, such as experience and education.