Guest Care Specialist

Job Description
The Guest Care Specialist role is full time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.
Responsibilities:
Successfully complete Mr. Tire's training program to enable Guest Care Specialist to execute the Mr. Tireselling process.
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Mr. Tireselling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Able to understand and effectively communicate all products and services Mr. Tireoffers to customers.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Maintain an organized and neat customer waiting area.
Other duties as assigned.