Goodwill Is Now Hiring Ft And Pt Donation Attendants - Westerville, Oh

Job Description
Store hours:
Monday - Saturday 9 AM - 8PM
Sunday - 10 AM - 6 PM
MISSION CONTRIBUTION:
To ensure the efficient and cost-effective operation and stewardship of Goodwill through donor and customer relations, processing donated goods, quality control, to maximize profitability and increase training opportunities.
SUMMARY:
Under the general supervision of the manager, a trainer, or another designee, is responsible for customer service, facility security and maintenance, greeting and assisting donors, breakdown of donations and the maintenance of accurate donor records. Also, may be responsible for covering work shifts and working at different ADC sites as needed which are regularly permanently assigned, or closer to the team member’s home.
ESSENTIAL FUNCTIONS:
Provides outstanding customer service.
Greets donors in a prompt, friendly, and courteous manner within 10 seconds;
ensures donors receive assistance when unloading donations, offer tax receipts and maintain accurate daily counts of donations.
Responsible for the stewardship of all donated items ensuring that donations remain property of Goodwill, and that donations are not used in a personal nature as they are guided through the process.
Separates wares from textiles.
Maintains drive-through and ADC site in accordance with image and safety standards.
Responsible for ordering and maintaining supplies in an efficient manner. Responsible to secure and appropriately use those supplies.
Adheres to all Goodwill and personnel policies and procedures;
follows good safety andsecurity practices, including reporting safety hazards and injuries to the operations leadership team and/or risk management.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurate reporting of on-hand equipment.
Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
Whenever possible, assist the Transportation team with the delivery and pick up of equipment both full and empty.
Responsible for performing these and all assigned duties within the framework of our Guiding Principles:
Using data for operational productivity
We are committed to providing outstanding customer service.
Greeting donors and shoppers within 10 seconds.
Maintaining a clean, neat, organized, and safe facility. The image of the store reflects Goodwill, the manager, and the team.
Stocking our store with full and fresh product.
All donations should be processed within 24 hours.
Avoiding piles-If you have a pile, we have a problem.
Attending in-service and related training as assigned by management.
Other duties as assigned.
Job Location
Assigned store;
some travel to other stores/main building may be necessary.
Technology and Equipment
Computer, I pad, supplies, pallet jack, and forklift (when licensed by Agency).