Global Trip Consultant

Job Description
What you will do
You will report to Travelstride’s Partnerships Director and work closely with multiple other team members from operations and marketing. You will convert Travelstride web users into loyal customers by selling them trips they will love. As Travelstride’s “Consumer Sales Lead”, your primary goal is to sell multi-day travel products directly to travelers, while secondarily you will you will also monitor and respond to all key consumer (traveler) direct engagement channels like Chat, Email, select Social DMs, etc. You will be the primary voice speaking one on one with travelers and fulfilling both a sales and customer service role until we expand the team (shortly!).
You will master the travel brands and products of our partners and convey the value and benefits of booking through Travelstride. The ideal candidate will also enjoy laying the foundation for this new team, developing standard operating procedures and managing to target metrics, and proactively suggesting improvements to the process and our core product.
Roles &
Responsibilities
Sell multi-day trips to travelers interested in a wide variety of travel destinations.
Brand ambassador/expert for partner brands, ensure brand &
traveler are a fit.
Share expert knowledge in global destinations, reference/convey expertise on destination highlights worldwide, world geography, culture,historical relevance.
Advise travelers on the pros and cons of multi-day supplier travel products most suitable to meet their goals and expectations. (e.G. experience, type of travel, group size, dates, etc).
"
Quarterback"
communication to ensure traveler and travel partner are aligned, reintroduce customers to a partner brand that is a "
Perfect Match"
.Followleads.
Answer phone, chat, &
email requests for travel planning to global destinations.
Manage and categorize leads in an organized, prioritized, consistent manner.
Help oversee key accounts to ensure travelers and partners are connected and status’ are accurate, up to date, and bookings are reported/captured
Location and Work Hours
Travelstride’s main office is in Austin, Texas. We have team members spanning the globe. This position is flexible. The right candidate can work in the office in Austin or remote. The candidate absolutely must be comfortable with working on a US schedule, and also be willing to take client calls outside of normal working hours.
Expectations
Your success will depend on your ability to carry out responsibilities with expectations met
Represent Travelstride to customers, be able to match and meet sales targets
Extremely detail-oriented yet fast worker, while being highly conscientious
Solid understanding of world geography, and it’s highlights and diverse cultures
Be comfortable attending weekly/monthly meetings in CST time zone
Handle stressful situations,willing to accept compensation tied to performance
Compensation
We’re looking for someone who is driven by the opportunity to succeed through persuasion, passion, and diligence. You should be excited by the upside of a commission-based reward system.
Base Salary:
25-50% of your OTE
Incentive Bonus:
Up to USD $10k/mo (commissions + base salary)