Global Services Engineer
job description
Qualifications
- Front-line technical support or related service experience
- Must possess experience with VoIP Telephony technologies
- Must have experience working with ITSM system, such as Remedy
- High energy and motivated individual with prior work experience in ITIL based culture
- Experience supporting global customers, working with a wide array of individuals from ends users to customer’s business executives
- Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources
- Flexibility and willing to work non-standard hours on occasion to meet customer demands
- Methodical troubleshooting skills
- Proficiency skills with Microsoft Excel and Word to support updating technical documentation and Run Books
- Experience with VoIP PBX administration (ex
- Avaya Unified Communications, Cisco CUCM, etc.)
Requirements
- Front-line technical support or related service experience
- Must possess experience with VoIP Telephony technologies
- Must have experience working with ITSM system, such as Remedy
- High energy and motivated individual with prior work experience in ITIL based culture
- Experience supporting global customers, working with a wide array of individuals from ends users to customer’s business executives
- Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources
- Flexibility and willing to work non-standard hours on occasion to meet customer demands
- Methodical troubleshooting skills
- Proficiency skills with Microsoft Excel and Word to support updating technical documentation and Run Books
- Experience with VoIP PBX administration (ex
- Avaya Unified Communications, Cisco CUCM, etc.)