Global Program Manager, Customer Onboarding And Nurture

Job Description
As a Global Program Manager focusing on driving digital and team-based programs for onboarding, nurture, and risk, you’ll play a pivotal role in ensuring the success of the Dynatrace Platform for our customers. You’ll develop and execute campaigns, programs, and processes to enhance user adoption, engagement, and retention. In this role, you’ll partner and align with our cross-functional business teams to understand Dynatrace Platform strategy. The ideal candidate has experience developing and implementing these programs in the SaaS industry.
Responsibilities
Develop, execute, and optimize onboarding, nurture, and risk programs that drive user engagement, product consumption, and retention.
Collaborate cross-functionally with key stakeholders from the Customer Success, GTM Enablement, Product Management, Marketing, and Sales teams to ensure alignment of program objectives with overall business goals.
Lead the end-to-end lifecycle of programs from conceptualization and launch to ongoing administration, maintenance, and optimization.
Conduct thorough research and analysis to identify user needs, preferences, and pain points, leveraging insights to inform program development and enhancement.
Utilize data-driven insights to monitor program performance, track KPIs, and identify areas for improvement, implementing iterative adjustments as needed.
Ideate and implement innovative strategies to enhance program effectiveness, including the integration of new technologies, methodologies, Dynatrace Platform changes, and best practices.
Provide regular updates and reports on program performance, presenting findings and recommendations to key stakeholders.
Stay abreast of industry trends, competitive landscape, and emerging technologies to maintain a competitive edge and drive continuous improvement.