Full-Time Door Person

Job Description
This role is pivotal in providing engaging, sincere, personalized service and is one of the first to greet our guests and one of the last to wish them a fond farewell. The Doorperson will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.
What's in it for you:
$21.00/hour + tips
Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
Parking/Commuting Discounts
Paid meal breaks with complimentary meals served in our Staff Dining room
Learning programs through our Academies
Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available.Free base employee only medical insurance
401K Retirement plans with a 4% match for all colleagues
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues!
Key Responsibilities:
To be an ambassador of the hotel, in and outside the work place
To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay
To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area
To assist in securing taxis/transportation for guests/visitors
To ensure that the privacy of the guests and the confidentiality of the information is respected
To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost
To assist the drivers, valet parking and bell attendants in the daily activity
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it
To be aware of all VIPs visiting or staying in the hotel