Front Office Manager

Job Description
As a Front Office Manager, you will be responsible for ensuring the highest level of guest service is offered through sustained standards at the Front Desk. You will also serve as a resource to the overall operations of the hotel by providing assistance and direction as needed.
Salary Range:
$80,000 - $85,000
What you will be doing:
Coordinate management of the Front Desk to ensure a smooth operation and the highest level of guest satisfaction through colleague adherence to Fairmont Service Promise and Leading Quality Assurance standards at all times.
Champion the iAuditor program to maintain standards
Align colleagues to achieve and deliver on the strategic goals of the department
Ensure effective utilization and productivity of all staff through staff planning, hiring and scheduling
Develop strong teams through active involvement in the operations and through the development and support of a continually evolving team, including conducting and coordinating timely performance reviews
Develop, implement and maintain new incentives to motivate employees and maximize hotel revenue through upgrades
Seek feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment
Liaise with all hotel departments to ensure the smooth management of resort operations, maintaining a close relationship with Engineering, Rooms, Sales and Food &
Beverage Divisions
Actively contribute to the Guest Experience committees
Consistently work towards improving VOG (TrustYou), Guest Service Index and LQA scores by responding to all surveys in a timely manner
Support the Director of Front Office by extracting, analyzing and identifying trends
Maximize room revenue through participating in yield management group meetings and implementing and supporting Revenue Management strategies and practices
Review incoming group information and attend all pre-convention meetings to understand the planners’ needs, ensure group expectations exceeded and serve as a liaison with Conference Services &
Catering
Review arrival reports to ensure all special requirements are met at a minimum
Effectively maximize inventory levels during high occupancy/sold out nights with the Rooms Controller
Ensure all suites/villas are checked out in a timely manner to ensure a seamless accommodation turnover
Control and provide feedback on labor and operational expenses.
Effectively communicate and support resort events.