Front Office Coordinator

Job Description
WHAT YOU WILL BE DOING:

You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel.
First impressions are everything! As a Front Office Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Office team is at the heart of the hotel life, giving you the opportunity to work with international teams with different backgrounds and personalities. You will find a team that will welcome any new ideas you will bring.
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to create a personalized and memorable experience to our guest journey
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Uphold the highest confidentiality and security regarding our Guest information
Reports any hazards, risks, accidents as required
Prepare for Guest arrivals in accordance with Swissôtel Hotels &
Resorts’ procedures, including special request reservations and VIP Guests.
Maintains updated information of all daily activities, event and meetings taking place in the hotel
Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
Frequent standing and walking throughout the shift
Occasional bending, kneeling, pushing, pulling
Occasional lifting and carrying up to 50 lbs