Front Desk Manager

Job Description
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and leadership philosophy, which serves as a guide to respective staff.
Guest Relations and Service:
Anticipate and respond to guests’ needs, ensuring positive relations and satisfaction.
Resolve complaints promptly, assist staff in delivering optimal service, and maintain a welcoming atmosphere.
Conduct pre-shift meetings, review daily business levels, and ensure readiness for service.
Staff Management and Training:
Prepare and adjust weekly schedules, coordinate breaks