Front Desk Associate

We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate!This position is part-time, 2 days a week.
As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
Individuals with experience incustomer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist or front desk agent, would be a good fit for this role. However, regardless of experience, we’re seeking individuals who would have apositive impacton our customers and possess the organizational and technical skills to complete administrative tasks.
Responsibilities:
Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience
Scheduling, screening, and confirming new appointments through inbound and outbound calling
Provide customer resolution to any concerns or questions
Communicate all relevant customer information to the Hearing Care Professional
Collect and record customer payments
Maintain the customer database by updating office records
Inform the customer about hearing care accessory options
Handle walk-ins for existing customers
Help run office promotions by participating in any marketing and social media initiatives
Requirements
Ideal Candidate:
Administrative background
Experience in a direct customer support role
Inbound/outbound calling
Scheduling appointments
Experience working in a healthcare setting
Benefits
Pay starting at $14/hr
Part-time hours:
Tuesday &
Thursday 9am-5pm
Continuous training &
support
Work-life balance &
brand recognition