Front Desk Agent

Job Description
OBJECTIVE:
Front Desk Agents have 3 primary purposes, including, but not limited to – 1) Greeting guests with a friendly and sincere welcome, 2) Registering guests and handling payments, and 3) Maintaining proper record keeping for guest accounts.
Responsibilities
50% Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying reservation, address, and credit information, while meeting all required 5-Star standards.
40% Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
10 % Issue keys and post miscellaneous charges as requested.
In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the Resort:
Handle mail, packages, and facsimiles in the absence of the concierge
Create reservations for guests who are at the desk or who call in after hours
Assist the bellman in storing any luggage
Additional duties as necessary and assigned.
Regular attendance is essential to the successful performance of this position.
Due to the fluctuation in business levels in the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Resort, this may include overnight shifts, weekends and holidays. In addition, attendance is required at all scheduled training sessions and meetings.
All colleagues must maintain a neat, clean and well-groomed appearance per The Grand Del Mar grooming standards.
Upon employment, all employees are required to fully comply with company rules and regulations for the safe and effective operation of the Resort’s facilities. Employees who violate Resort rules and regulations will be subject to disciplinary action, up to and including termination of employment.