Front Desk Agent - The Little Nell - Summer - Housing Available

Job Description
Summary
The Front Desk Agent will welcome and register guests, present statements, check credit and collect payment for departing guests. Shifts run from 7am to 3:
30 pm, 3pm to 11:
30pm or 11pm to 7am. Must be available to work any shift, 5 days a week.
Job Posting Deadline
Applications for this position will be accepted until June 15, 2024 for the Summer 2024 Season.
Essential Job Functions
- Display at all times a friendly, courteous and professional manner in all dealings with guests and employees,
- Maintain positive working culture, and professional relationships with all personnel
- Perform job responsibilities in line with relevant Forbes 5* Standards
- Welcome and register hotel guests
- Check guests out of hotel in accordance with procedures
- Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out
- Manage guest billing, and ensure that guest folios are correctly settled prior to departure
- Maintain and update the Hotels’ Guest History
- Coordinate with other departments’ daily needs or special requirements for all hotel guests
- Record any guest complaints or problems and notify the appropriate individuals
- Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request
- Be familiar with room and rate availability for current and future dates
- Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel
- Familiar with PBX &
Night Audit shift responsibilities, and cover shifts as required
- Relieve Concierge Desk when needed and have knowledge of guest related concierge duties
- Distribute hotel keys as necessary
- Be knowledgeable about all group and catering events and locations in the hotel
- Understand the Hotel Management System as it relates to with check in and check out procedures
- Run daily reports as necessary
- Make change, issue safety deposit boxes, post charges, reconcile daily work and make deposits in accordance with established procedures
- Responsible for maintaining cash bank and for daily settling of cash bank
- Make Manager aware of guest’s comments and complaints
- Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
- Report to shift on time
- Comply with all policies and procedures for the Front Office Department, The Little Nell, and Aspen One
- Is familiar with hotel fire and safety procedures
- Assist in emergency and security procedures as directed by management
- Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand