Front Desk Agent - Limelight Denver

Job Description
Summary
The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests.
Job Posting Deadline
Applications for this position will be accepted until May 31, 2024.
Essential Job Functions
- Welcome guests upon their arrival and assign rooms
- Provide information about the hotel, available rooms, rates, and amenities
- Respond to guests’ complaints in a timely and professional manner
- Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
- Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
- Receive payment from and check out hotel guests
- Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
- Create unique baskets or special amenities for special guests
- Accept reservations, changes, and cancellations
- Recommend restaurants and activities to guests
- Make change, post charges, reconcile daily work, and make deposits
- Communicate with guests and coworkers in a friendly, courteous, and professional manner
- Other duties as assigned