Fraud Strategy Manager

Job Description
As a member of Fraud Strategy within the Trust &
Safety department, thisrole is accountable for helping to ensure the business can effectively mitigate fraud risk in an ever changing and evolving environment. This role will be accountable for developing fraud strategies that meet the business’s risk appetite and impacting millions of customers globally through partnership, education, analysis, and influence.
Ultimately, the success of this role will:
Reduce fraud losses through identification of trends and development of fraud strategies and business rules
Improve the efficiency of fraud prevention processes
Minimize negative customer experiences by understanding friction points and implementing technology-based solutions to manage trends
What’s Great About This Role?
You’ll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent them
You’ll be highly visible in the organization and communicate and interact with senior leaders and executives globally
You’ll identify and implement tools to help the organization identify and address fraud
You’ll work on interesting problems that have a real and direct impact on the business
You’ll tackle global issues and work on different regional fraud challenges around the world
You’ll be part of a highly impactful team that takes ownership of projects and drives change
You’ll support the company’s commitment to protect the confidentiality of our customer data and the integrity of our systems
With lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won’t get bored
The Opportunity:
Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience
Develop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadership
Coordinate and strategize with our dedicated Fraud Operations team on policies, procedures, and investigative practices
Manage and lead strategic initiatives and projects for both fraud prevention and business growth while managing customer experience
Collaborate cross-functionally with various teams throughout the business including product, operations, legal, analytics, compliance, and engineering to design and implement fraud detection and prevention controls and processes in support of the organization’s strategic programs and goals
Manipulate large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience
Proactively identify new opportunities and strategies to strengthen controls, processes, and systems
Work with internal teams and 3rd parties to monitor risk trends, follow industry best practices, and meet all compliance and regulatory obligations