Food & Beverage Manager - The Little Nell

Job Description
Summary
The Food &
Beverage Manager supports Element 47 (E47), Bar and Living Room to ensure successful day to day operation and duties include oversight of the hotel restaurant reservations department, Forbes Standard focus and training support, inventory and supply ordering management. In absence of other managers, the F&
B Manager will assist inoversight and shift coverage of the Bar, Living Room and In-Room Dining. The F&
B Manager is also responsible for F&
B activations, assistingwith annual budgeting, payroll accuracy, menu printing, staff training and creating excellent guest experiences.
The budgeted salary range for this position is $70,000-$90,000. Actual pay will be dependent on budget and experience, all of our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until April 30, 2024.
Essential Job Functions
- Provide support to the Director of Fine Dining and E47 AM and PM Managers
- Oversight and management over the F&
B reservations department
- Communicate with Executive Chef or Chef on Duty concerning reservations timing, special requests and vacation settings
- Create standards and training materials for the Reservations team
- Send out weekly guest comments via Resy in an analytical way to track concerns and review those in weekly F&
B meetings
- Collaborate with the Director of Fine Dining on support needed to assist with the growth and mentoring of Element 47 Managers and Assistant Managers
- Work with Training Manager to identify necessary staff development and prioritize Forbes standards training and ongoing engagement with staff
- Is a Forbes champion for the department and work with E47 managers to enliven the standards daily
- Participate in weekly meetings with management team to communicate information and improve on service steps, standards, training materials and departmental and property wide communication
- Work with E47 Manager to solidify service standards and hotel standards
- Ensures staffs appearance is impeccable at all times and follows established grooming policy
- Support Restaurant Managers to develop staff that may be slow to pick up standards by engaging in additional training activities
- Support Restaurant Mangers to further develop team members that are excelling and have potential to grow
- Assist in development of procedures, operating criteria for E47
- Conduct food, wine, spirits, cocktail training on a monthly basis with line staff
- Provides support and oversight to all meal periods based on volume levels
- Owns all special F&
B activations per direction of F&
B management
- Assist in maintenance and cleanliness of restaurant, bar and service areas
- Assist with beverage inventory management and create and execute ordering standards and procedures for E47, Bar and Living Room
- Anticipate and oversee China, Glass, Linen and Silver inventory and needs to ensure staff has sufficient supplies
- Create and manage purchase orders for all supplies needed
- Assists outlet managers in compiling Tip sheets for hourly employees as needed and work with department managers to resolve payroll errors to ensure all employees are paid correctly
- Maintain high level of guest satisfaction, makes immediate corrective action when guests’ needs are not met and report guest incidents or requests in Alice immediately so hotel management is aware
- Represent Element 47 at department head and F&
B meetings
- Collaborate with F&
B Director, Assistant F&
B Director and Director of Fine Dining to plan and execute special holidays and functions
- Ensure Resy is constantly updated and maintain contact with the reservations team to maximize covers
- Assist E47 Restaurant Manager with use of “Hotel Effectiveness” to ensure labor budget is consistent.
- Supervise the care of equipment, minimizing waste, breakage and misuse
- Drive innovation based on industry trends to maximize business levels in all meal periods