Field Service Technician

Job Description
JOB DETAILS
Position is home office based, preferably residing in Southern Minnesota or Northern/Central Iowa.
Cornerstone Building Brands is seeking a skilled and customer-focused Field Service Technician to join our team. The Field Service Technician will be responsible for performing in-field warranty and service repairs and adjustments on window and door products, ensuring the highest standards of quality, safety, and customer satisfaction. The ideal candidate will have strong technical expertise, excellent communication skills, and a passion for delivering exceptional service through self-management practices and driven motivation.
DUTIES AND RESPONSIBILITIES
Field Support/Site Visits
Manage efficient scheduling and execution of assignedsite visits
Perform field repairs, glass replacements, operational adjustments and repairson windows and doors
Conduct field evaluations and inspections
Communicate outcome and updateinformationin CRM as needed
Providequalityfeedbackwhen required
Diagnostic/Technical Support
Manage a weekly assigned officeand travelschedule to supporta team ofTechnical Specialists
Helpmanage a diagnostic claims queue by researching and investigating each claim to determine best course of action to resolve complaint
Communicate to parties involved as needed to assure customer satisfaction
Update CRM data system with all claim information
Others
Maintain companyprovidedvehicle
Manage parts inventory to improve 1st touch closure rate on site visits
Occasionallytravel outside the normal coverage area to support large service projects