Field Service Technician (Santa Clara)

Job Description
The field Service Technician is responsible for inspection, troubleshooting, scheduling, and execution of repairs and preventative maintenance at customer sites and in the Repair center in Santa Clara, CA. Must be self-motivated to work unsupervised in customer environments which may include Assembly lines, laboratories, Semi-conductor fabs, etc. Travel may be up to 50% annual, which will be domestic. Territory will include but may not be limited to the Western US, and Canada. Duties may include but are not limited to:
* Learn the INFICON SAP system and research processes as needed to support customers order entry and KAMs and contribute to the Customer Relationship Management system (CRM)
* Provide technical and applications support with guidance by supervisor.
* Provide INFICON Key Account Managers and management with feedback on products accounts and competitive trends as observed while carrying out the position standard job functions.
* Under minimal supervision and using judgment and discretion interface with our internal and external customers and make recommendations concerning Field Service Technique and Applications. Inside INFICON contribute to improving our position in the market via product line revisions service strategy changes and service or sales policy changes.
* Act as a role model by responding and assisting all customers in a positive and supportive manner.
* Maintain INFICON's ISO 9001 registration by keeping procedures and files up-to-date recommending improvements as appropriate and maintaining an awareness of pertinent procedures in all departments.
* Must be willing to travel approximately 50% of the time.
* Perform other duties as assigned.