Field Service Engineer

Job Description
The Field Service Engineer is responsible for verifying proper functioning, shipping and receiving, quality control, and writing test files for instrumentation. This position requires travelling on short notice and providing exceptional technical support to customers including installation, troubleshooting, testing, and repairing issues with hardware, software, or reagents.
Essential Duties &
Responsibilities
Receive, QC and prepare instruments for shipment
Verify proper functioning of instruments
Verify proper functioning of test kit systems on instruments
Write test files using different software systems
Provide technical assistance to customers for hardware, software, and reagents via telephone and in-person communication
Recognize and communicate product issues, complaints, improvements, and resolutions
Document call contacts and assist with technical training of customers
Install diagnostics instruments into customer laboratories
Test reagents in customer laboratories on new and existing diagnostics instrumentation
Train customers
Provide on-site troubleshooting, repair and preventative maintenance
Assist customers with meeting their regulatory and verification requirements
Present product &
technical information
Non-Essential Duties &
Responsibilities
Maintain cleanliness of laboratory and equipment as needed
Assist with kit assembly when needed