Field Operations, (Senior) Manager

Job Description
The primary function of the Field Operations position is to manage and operationalize field-based plan of action strategies, initiatives and plans to maximize field force effectiveness, business outcomes and patient care by working closely with Sales, Marketing, and Market Access teams. This includes ensuring field forces are optimally deployed with the correct territory alignment, that they are targeting the right customers, with the right call plan. The person in this position will act as a change agent for field deployment and operations, to drive continuous improvement and establish best practices for the sales organization. This resource will report to the Senior Director, Head of Field and Data Operations.
This is a hybrid position in our Waltham, MA office. Qualified candidates may be considered for a remote position.
Key Responsibilities
Manage field deployment, size, structure, territory alignments, placement efforts across all franchises by partnering with key stakeholders and ensure field teams are optimally deployed to achieve commercial objectives
Provide strategic and tactical support of the entire field deployment process while ensuring strong understanding of stakeholder needs and enabling strategy
Manage key incentive compensation planning and administration activities, including plan design analytics, goal setting, reporting, payout administration, and awards/recognition
Conduct routine diagnostics/analyses on territory workload balance and opportunity to maximize coverage
Effective partnering with Sales and Marketing leadership, Insights &
Analytics, Data Management, HR and Field Operations
Identify, prioritize, and manage initiatives that improve sales force effectiveness, performance, and productivity.
Ensure consistency with Commercial Strategies by monitoring changes to Field Sales Targeting, Alignment business rules and compliance requirements
Maintenance of personnel information (Roster), field alignment files, including sales force structure, hierarchy and business rules. Develop and administer Targeting and Alignment training materials
Identify process dependencies, inform and coordinate with CxI&
O and cross-functional teams to ensure deployment is optimized and downstream processes are efficiently executed
Work closely with field sales to identify and replicate best practices, pilot new initiatives to accelerate performance, and remove barriers to the selling process.
Institute processes to streamline and support sales team with adhoc data and field inquiries, investigate, assess impact on IC and resolve in a timely manner