Facility Support Administrator

Job Description
Opportunity
The Facility Support Administrator will work with the entire production team to oversee and ensure smooth and efficient daily operations. Ultimately, a top-notch admin assistant should be highly organized and thrive under pressure.
► Key Areas of Responsibility
Creating, maintaining, and updating production support tickets in the ERP (WOMS or TCM) system and managing change requests related to scheduled and ad hoc production work for SB customers. This also includes ensuring that negotiated SLAs are met and exceeded.
Responsible for supporting new item set-up, product price change, ship to/ bill to and new store/ closed store changes processes to avoid downstream issues in Accounting, Operations, and IT.
Assist in Onboarding. Schedule interviews and follow up calls. Attend/setup orientation for new hires.
Proficient in FEDEX Ship Manager/Eship. Assist in Distribution department closing boxes, slotting, assembling shipping boxes and using shipping software to ship packages.
Organize events- Planning, order food and creating company communication
Schedule vendors- Maintenance and repairs for the building
Place orders for Office/shop Supplies and Xerox toner/supplies.
Billing- Utilizing ESHIP software to invoice by Client/Ticket the day we ship. Add freight cost where applicable including markup.
Schedule couriers for pickup-Old Dominion, FEDEX and UPS as needed.
Data entry daily/weekly reports- LMO waste tracker, update MEP spreadsheet, NB Error logs, Inventory Tracker
All other duties as assigned
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