Experience Researcher (Open To Hiring At The Senior Level)

Job Description
Help us lead change and transform the member experience.The health care industry is changing and Wellmark is working to help change it for the better. We recognize that our health insurance members (customers) deserve health care with a focus on quality – not quantity – of care. We also recognize that health care is complex. We’re working to ensure our organization is positioned to drive deeper understanding of solutions that help our clients navigate the system and make clear, informed decisions, and we’re ensuring that we take a team-centric approach to providing that analysis to our members.
Job Level:
This role can be filled at an Experience Researcher or a Sr Experience Researcher level depending on work experience, skills, and demonstrated ability. Please apply if you have the minimum experience required below or if you have much more experience!
About the Career:
Lead research activities to identify customer and stakeholder needs, derive insights, and work with member experience team members and other internal key stakeholders to translate insights into strategic and tactical action. Conduct generative and evaluative research, analysis &
synthesis, persona development, and measurement to create products and experiences that align to both business and member needs. Working across multiple projects, collaborate with designers, developers, product managers, and other key stakeholders to integrate the research output with key decisions throughout the organization.
Our Ideal Candidate:
You have experience and enjoy working with qualitatively focused generative research. You look forward to engaging with a large variety of research audiences, both inside and outside our organization (i.E. members, agents, providers, employers, etc). You feel effective when you are part of a team and can partner with other researchers and/or strategistsand UX designers on project deliverables.