Experience Design Lead

Job Description
The McDonald's Global Experience Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and significant experience for customers and restaurant team members around the world. We are seeking a versatile designer to join our Experience Design team.
The position requires proven expertise in solutions with strong design work, design sensibility, and articulate storytelling. This is a hands-on role focused on both product discovery and design deliverables. The position involves participating in the entire design lifecycle – such as participating in user research and translating research data into actionable user flows, wireframes, and high-fidelity designs. This position is focused on defining the future for our enterprise products that enable and configure data for our global restaurant technology:
the point of sale and kitchen technology that crew use to take orders, prepare food, and deliver it to the customer.
Responsibilities:
Your attention to detail is world-class, your design skills impeccable, and you love putting structure around difficult problems. You thrive on being hands-on and immersive. You look for opportunities to improve the way things work.
You will ensure there is steadfast user focus throughout the entire product lifecycle process.
Your design solutions are user-centric while also meeting business goals.
You're comfortable navigating the ambiguity of design discovery, skillfully transforming chaos into organized and impactful design solutions."
You champion ongoing improvements by considering market analysis, customer feedback, metrics, and usability findings.
You will partner closely with product management and engineering teams to drive innovation and push the boundaries of what’s possible.
You actively drive the design review cycle and close on design requirements.
You effectively lead collaboration across teams;
not just gathering business requirements but support in defining them.
You have experience applying Accessibility best practices (WCAG)