Exam Room Assistant

Job Description
Job duties include, but are not limited to:
The exam room assistant is a Patient advocate, a hard worker who is self-motivated, able to multi-task, handles stress well, and is aware of the bigger picture. Under the general supervision of a Veterinarian(s), the exam room Assistant helps decide on the best medicine and treatment for Patients. The exam room Assistant’s goal is to have a working knowledge of the receptionist position, to have competence with Avimark and Microsoft Word, and to provide an exceptional customer service experience by treating each Client and Patient with the upmost compassion and respect.
DUTIES AND RESPONSIBILITIES:
Able to communicate/coordinate/prioritize exam rooms and hospital flow with and for the Doctor
Demonstrate the ability to accurately and legally record findings/history in Patient’s medical chart
Knowledgeable about infectious diseases of the dog and cat
Knowledgeable about zoonotic disease
Effectively present treatment plans, relating treatments to symptoms
Exhibit professionalism (dress code, presentation, verbiage) and appropriate exam room etiquette
Able to communicate with and to treat all Patients, visitors, Clients, doctors, and coworkers with courtesy, respect, and concern
Effectively diffuse emotionally charged situations and promote cooperation from the Client to successfully provide treatment for the Patient
Maintain Client confidentiality
Able to discuss financial obligations with Clients and discuss payment options
Able to help Clients with euthanasia discussion and cremation options