Estate Host

We are a group of committed individuals dedicated to creating first-growth wines from the Adelaida district of Paso Robles. We are driven by passion, conviction, integrity, and our search for excellence, always striving to learn more to better ourselves and those around us. We want to share our love for wine, for community and for this extraordinary place, DAOU Mountain, with you! We are looking for passionate, innovative, talented individuals to join us as we evolve. You will be a part of our thriving company culture with robust personal and professional development opportunities, expansive benefits and perks.
Position Summary
The Estate Host works in unison with all departments, providing exceptional customer service while offering a welcoming and memorable experience to our business clients and guests. The Estate Host will be responsible for helping communicate the uniqueness of the winery through a consistent and impactful brand message.
Position Responsibilities
Serve as an ambassador of the company, exemplifying excellence in customer service.
Coordinate and confirm all incoming guest reservation requests via phone, Cellar Pass and email in a gracious, timely manner.
Responsible for scheduling and choreography of appointments to ensure that the flow is appropriate for the space restrictions of the tasting room.
Welcome visitors and guests;
direct guests appropriately for both scheduled and walk in appointments.
Provide facility information and general assistance on the phone to both guests and clients.
Assist in preparing tasting room daily tasting and event schedules for winery staff.
Build new and retain existing ambassadors through engagement, follow-up, and by providing outstanding customer service with all customer interactions.
Describe tasting room options with accuracy and enthusiasm to guests.
Manage reservations and seating to maximizing traffic. Aware of table availability, anticipates business flow and guest location. Communicates with managers.
Consistently captures guest data at reservation, confirmation, and arrival.
Internal and external communication through reservation email and phone line. Checks and returns emails and voicemails in a timely manner.
Communicates tasting room traffic levels and VIP guests with traffic controller.
Utilizes reservation software and keeps it accurate and up to date.
Assigns tables to wine educators within their pre-determined sections.
Keep merchandise neat and stocked.
Communicate guest reservation information to wine educators, utilizing chit system.
Other duties to support team as needed, including;
delivering food, using POS to process orders, and pouring and describing wine.
Support onsite events.
Requirements
Able to lift and carry up to 40 pounds and stand for extended periods of time.
Ability to function and communicate effectively under pressure while exemplifying grace and poise.
Must be punctual and reliable.
Very strong understanding of the English language.
Fast paced, customer facing work environment.
Ability to work in various weather conditions and non-traditional business hours including evenings, weekends and holidays required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Success Factors/Job Competencies
Prior hospitality and customer service experience recommended.
Professional personal presentation.
Must be enthusiastic with excellent customer service skills, enjoy working with people and possess a friendly, outgoing, and positive personality.
Strong verbal and written communication skills with ability to communicate effectively in a polished, professional, and friendly manner is required.
Must have ability to multi-task, be detail-oriented, adapt, and show flexibility to changing job requirements.
Knowledge of Paso Robles wineries, restaurants and hotels is a plus.
The ability to speak French and/or Spanish is a plus.
The compensation for this position is $15.50/hr. This position is eligible to participate in the tip pool at DAOU.
Benefits
401K, Medical, Dental, Vision, Life
DAOU offers a 50% employee discount off all wine, food, and merchandise items. In addition, DAOU provides a bottle of new vintages to all employees as they are released to consumers.
Annual membership to LinkedIn Learning for all employees.
The purpose of this summary is to describe the essential job functions and the level of work performed by individuals assigned to this position. This description is not an exhaustive list of all job duties performed by this position. Management reserves the right to modify, add or remove duties from particular jobs and assign other duties as necessary.
DAOU is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.