Esales- Jordan Ford

Job Description
SUMMARY;
Salary:
$18 per hour plus commissions
(The BDC Agent position has as pay scale consisting of the following. Wages include base hourly compensation $18 plus commissions)
Responds to Internet and Phone inquiries and ensures that the dealership actualizes its maximum profit potential on Phone and Internet sales.
ESSENTIAL JOB REQUIREMENTS AND RESPONSIBILITIES:
Be directly responsible for the following items, as set at the sole discretion of the company, which may be changed from time to time:
Ø Satisfies the transportation needs of Internet/phone generated vehicle purchasers.
Ø Communicates effectively with Internet/Phone customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
Ø Sells/leases and delivers a minimum of 10 units per month.
Ø Has thorough knowledge of all dealership products and services.
Ø Understands the psychology of Internet customers and works with them accordingly to draw them into the dealership for proper vehicle demonstration and to close the transaction
Ø Assists guests in selecting a vehicle by asking questions and listening carefully to their needs.
Ø Checks emails frequently and responds to inquires immediately. Delivers messages intended for other departments promptly. Notifies customer that their messages have been forwarded to the appropriate person for prompt attention.
Ø Handles all Internet sales inquires personally.
Ø Coordinates Internet promotions.
Ø Ensures that the Web site address and phone number is prominently displayed throughout the dealership, on business cards, flyers, pens and all dealership advertising.
Ø Researches auto-buying services on the Internet and acts as a liaison with any services the dealership uses to promote its site or advertise.
Ø Works with Webmaster to update the Web site frequently to attract new and repeat visitors.
Ø Takes photos of dealership inventory for use on the dealership site.
Ø Maintains an ongoing customer database o capture repeat business.
Ø Exhibits high level of commitment to guest satisfaction.
Ø Knows and understands the federal, state and local laws which govern retail automotive sales.
Ø Established personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Ø Attends product and sales training courses as requested by sales manager.
Ø Keeps abreast of new products, features, accessories, etc. and their benefits to guests.
Ø Attends sales meetings.
Ø Maintains a safe work environment.
Ø Maintains a professional appearance.
Ø Realize that the company’s business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests.
Ø Determine management, production and quality requirements by asking questions and listening.
Ø Attend Sonic meetings as requested.
Ø Maintain a follow-up system that encourages follow through with assigned project
Ø Report to Sales Manager regarding objectives, planned activities, reviews and analyses.
Ø Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Ø Understand the terminology of the business and keep abreast of technology changes in the product.
Ø Follow directions from a supervisor.
Ø Understand and follow work rules and procedures.
Ø Accept constructive criticism.
Ø Interact well with others and be a positive influence on associate morale.
Ø Must sign voluntarily the company’s non-disclosure and confidentiality agreement and be able to be faithful to its provisions.
Ø Must be willing and able to assign or offer to assign to the company any invention that you develop.