At Watson Health our is to empower leaders, advocates and influencers in health through support that helps them achieve remarkable outcomes, accelerate discovery, make essential connections and gain confidence on their path to solving the world’s biggest health challenges.
IBM Watson Health is currently seeking an Enterprise Project Manager responsible for managing the successful implementation of Watson Health Imaging (WHI) solutions from initiation, planning and execution, through Go-Live and transition to service and support. The Senior PM will own the project and act as the point of contact for the project during the deployment process. The Senior PM will be responsible for coordinating resources and ensuring that both external and internal customer needs are satisfied with a successful completion of project deliverables. In addition, the Senior PM will have an expanded role in departmental processes development, mentoring and training.
Essential Job Duties
+ Work with the sales team to understand customer’s specific needs and objectives.
+ Participate in pre-sales activities, as needed.
+ Manage knowledge transfer from Sales to the Implementation team and from Implementation team to Support.
+ In accordance with the WHI Implementation Methodology ensure timely and effective delivery of the solution.
+ Create/maintain a project plan and project scope documentation.
+ Identify, document, quantify, communicate and mitigate project risks and escalate as required.
+ Establish a clear communication plan with customer and internal project team members including regular conference calls and documented status updates.
+ Coordinate and schedule project resources ensuring all project resources are efficiently utilized on the project based on scheduling and time reporting systems.
+ Identify and assist in the resolution of technical and operational issues related to the implementation of the solution.
+ Attend and assist with customer Go-Live and subsequent transition to Service and Support.
+ Leverage knowledge of WHI Solutions and clinical workflow/business needs to help customer manage change and optimize the effectiveness of their solution.
+ Provide documented project status to the Professional Services Executive or designated manager/lead.
+ Work directly with all departments within WHI as the customer advocate ensuring a clinical focus is brought to the development, sales, logistics, professional services and support processes.
+ Work with management to develop and evolve processes/practices within the WHI Implementation Team.
+ Provide mentoring/training for other team members.
+ Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education.
+ Identifies and communicates possible improvements in the work process for customers and peers.
+ Is responsible for maintaining up-to-date and accurate project data for internal reporting and forecasting purposes. Additionally be responsible for driving, managing to, and forecasting a revenue target for their projects.
Required Technical and Professional Expertise
+ Minimum BA, BS, BSc or MBA degree or comparable job experience in medical imaging or healthcare IT systems; Masters degree a plus
+ Knowledge of PMI methodologies; PMP certification or equivalent is desired
Preferred Tech and Prof Experience
+ Strong knowledge of appropriate clinical service line (i.e., Cardiology, Radiology, Oncology, etc.) workflow and business drivers.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.