Director - Table Games

Job Description
The Encore Boston Harbor Director – Table Games will be responsible for all aspects of the Table Games daily operations. Specific areas of responsibility include, but are not limited to:
supporting effective game mix and configuration of table games on the casino floor;
overseeing team development, training, and performance;
and ensuring compliancewith all property, state, and federal gaming laws and regulations. This position will report to the VP of Table Games and will be accountable for the financial performance and daily operation of the table games department. Responsibilities include, but are not limited to:
implementing the table games strategy and ensuring alignment with overall Encore Boston Harbor strategy;
maximizing opportunities for departmental and company success;
maintaining all Encore Standards;
and ensuring excellent guest and team member experience.
JOB RESPONSIBILITIES:

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Care about everyone and everything
Show never ending attention to detail
Take responsibility;
don't leave it to others
Always strive to be better
Implements short-and long-term departmental goals, objectives, policies, and operating procedures;
monitors and evaluates operational effectiveness;
effects changes required for improvement. Identifies key drivers of success.
Held accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures;
records and reports.
Oversees the performance of team members under his/her area of responsibility.
Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
Administers departmental operating budget and financial controls. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.
Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
Oversees all hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment.
Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand.
Oversees the day to day management of all table games operations.
Maintains strong working knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls policies, and procedures.
Ensures optimal operational efficiency with continual contact and walk through observation of all areas of responsibility.
Ensures all equipment in table games area is in good working condition and that repairs are carried out efficiently.
Partners with purchasing for the acquisition of stock, supplies, materials, components and gaming equipment needed.
Oversees the Table Games operations and training teams to ensure efficient staffing and team member development training.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.