Director, Quality

OUAI is a rapidly growing prestige brand reflecting Founder Jen Atkin’s simple philosophy – “Life is hard. Looking good should be easy.” Our product categories include hair care, body care, fragrances, supplements and merch. OUAI products are sold globally and can be found at key retailers including ULTA, Sephora, Target and Kohl’s, as well as online at our flagship site () and Amazon.
What’s it like to work here?
Our culture is driven by our brand ethos (fun, purposeful and approachable) and our 5 Culture Codes. (1.) We Aren’t Afraid to Go First. (2.) We Don’t Compete, We Collaborate. (3.) We Ask Questions to Find the Best Answers. (4.) We Keep it Real, No Matter What. (5.) We Work Hard and Live Well.
Our flexible trust-based culture is rooted in respect, empathy and compassion and is driven by employees who love doing great work and care deeply about the brand and each other.
The Role?
We are looking for a Director of Quality to join the OUAI team! This role will report to the Vice President of Operations. The Director of Quality will lead all aspects of Quality Assurance for OUAI. This position is responsible for maintaining and elevating our commitment to delivering high-quality products. In this role, the Director of Quality will foster a culture of continuous improvement, where all team members are encouraged to actively contribute.
Requirements
What You’ll Do:
Manage Quality systems, overseeing implementation and effective execution
Collaborate closely with Customer Service to ensure feedback systems support ongoing world-class quality
Manage Customer Complaint Log diligently documenting all Alerts, NCR’s, CAPA’s and summary reporting
Lead all Quality Alert investigations with urgency
Facilitate Change Control Process from documentation through approval;
collaborate with Product Development, Commercialization and other cross-functional departments
Participate in Quarterly Business Review presenting Quality KPI data
Conduct quarterly Site Assessment and present Vendor Scorecard results during Quarterly Business Review
Maintain Product History Cards ensuring adherence to Product Specifications
Partner with Product Development to ensure Bulk Master Standard and Self Release approvals are established and recertified, as needed
Lead annual Product Specification Optimization implementing adjustments per Product Development and/or Quality feedback
Oversee Component inspection process and implement Finished Good inspection protocol
Partner with Package Engineering team to publish Component and Fill &
Assembly Specifications
Continue to build and recertify growing library of OUAI SOP’s, Forms, LOG’s and Work Instructions
Conduct annual review of all Controlled Documents
Lead annual Mock Recall exercise
Conduct ‘messy meetings’ with leadership and cross-functional teams, as needed
Lead New Site Assessments including required in-person site audits, as needed
Partner with P&
G/P&
G SpecialtyBeauty teams, as needed
Primary Quality contact for all co-manufacturers, component suppliers and 3PL’s
What You’ll Bring:
Bachelor's degree or higher in Chemistry, Biology, or other science/business-related field preferred
Minimum 10+ years of Quality Assurance/Control experience in cosmetics, pharmaceuticals and/or food industries
Experience working at a co-manufacturing plant is preferred.
Familiarity with MoCRA, ISO certifications, leading facility audits, and quality standards required to follow all necessary regulations
Strong Root Cause and Corrective Action skills
Strong facilitation, oral and written communications;
ability to communicate clearly across all levels of the organization and with external partners
Highly organized with an excellent problem-solving ability and strong sense of urgency
Demonstrated ability to multi-task and prioritize
Collaborative with a proven ability to work cross functionally across multiple disciplines
Domestic and International travel on an as-needed basis
Benefits
Annual Base Salary Range is $160,000 - $180,000k (based on experience) + Bonus
Medical + Dental + Vision
Unlimited PTO
25+ Paid Holidays
Matching 401k program
Quarterly OUAI Product Stipend + Employee Discounts
Flex Fridays
Employee HSA and FSA
Education reimbursement
Hybrid work reimbursement
Move Your OUAI (Exercise Reimbursement)
Immigration Sponsorship is not available for this role. OUAI does not sponsor candidates from non-immigrant visas or permanent residency expect in some areas that in OUAI’s sole discretion require highly specialized backgrounds.