Director, Patient Services

POSITION SUMMARY:
As Intercept continues to build its position as the leader in rare and serious liver disease, we are seeking a Director, Patient Services. The Director, Patient Services is the subject matter expert for an integrated patient services platform, as well as responsible for the business analytics of the operational services and performance of the HUB. This position will be accountable for managing the day-to-day operations of the US patient centric reimbursement/care management program (HUB). This individual will advance Intercept’s capabilities and strategies to ensure a successful patient services outcome, streamlined and transparent coverage all with the goal of ensuring unimpeded and appropriate patient access to therapy.
The Director, Patient Services collaborates cross-functionally with key members of the Market Access, Sales, Marketing, Legal and Commercial Operations teams. The position reports to the Senior Director, US Patient Services and Channel Operations.
CORE ACCOUNTABILITIES:
The successful candidate must be able to perform each of the following satisfactorily, with or without an accommodation:
Manage day to day patient services operations to ensure key performance metrics are met. On site visits will be scheduled regularly
Providing strategic and tactical input for continuous improvement processes and development.
Primary business liaison for external stakeholders providing additional patient support services, such as the commercial financial assistance copay card processor, platform for electronic consent, and patient assistance program (PAP).
Monitor and analyze data to determine trends and inform strategy to respective internal stakeholders in order to ensure the success and availability of the patient services programs.
Primarily responsible for the continuous improvement and performance monitoring of the reimbursement support/patient services HUB, including commercial financial assistance and patient assistance programs (PAP) for qualified, appropriate patients to assist in access and adherence to OCA in PBC
Ability to work directly with Regional Business Directors (RBDs), Director of Strategic Accounts (DSAs), Director of Channel Accounts (DCAs) and Field Reimbursement Managers (FRMs) in the field to help educate HCPs and provide potential issue resolution.
Collaborate with Marketing in creating and implementing patient services initiatives, branded education or promotional tools.
Ensure that the patient HUB remains compliant with all applicable laws, regulations, and guidance’s with Intercept’s policies and procedures.
Exhibit vendor management skills by effectively managing vendor partners and providing them clear expectations, succinct direction and feedback. Create an environment for great work to thrive.
Work closely with partners to execute targeted solutions which address mutual strategic priorities and brings value to all parties.
Participate in strategic decision making with cross functional business leads to ensure alignment of priorities.
Ensure impact, quality, and performance of the patient support operations.
Perform responsibilities with a commitment to Compliance and a high ethical standard
Drive the spirit of “ONE Team” across all functions by supporting a team approach to focus on our patients as our top priority
Requirements
QUALIFICATIONS:
Minimum 5 years reimbursement, patient services and HUB experience
Minimum 2 years Specialty Pharmacy experience
Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross functionally
Strong analytical skills with the proven ability to effectively analyze data to determine trends and inform strategy
Part D and Specialty oral therapy experience
Commercial experience preferred
Bachelor’s Degree required;
advanced degree preferred
REQUIRED KNOWLEDGE AND ABILITIES:
Ability to travel up to 40% of time
Excellent organization and multi-tasking and negotiation skills
Exceptional interpersonal skills and problem-solving capabilities
Appropriate judgement, consistency in decision making
Analytical insights to drive corporate strategy
Ability to work effectively across a matrix organization
Ability to work independently and prioritize with minimal daily instruction
Ability to think strategically to improve current processes
Role-model and reinforce Intercept’s core values (integrity, passion, collaboration, excellence, innovation) and commitment to high performance
Strong verbal and written communications skills
Learning agility and ‘scalability’ to take on increasing responsibility as Intercept grows
Consistent demonstration and embodiment of our company core values:
Come Together, Be Yourself, Own The Solution, Embrace The Challenge, and Keep Exploring
Ability to have fun and thrive in a growing, diverse, and inclusive work environment
Benefits
COMPANY CULTURE:
People at Intercept are passionate about patients. You’ll see our patient photos lining our walls and hear their stories in town halls. We’re equally passionate about our team and ensuring each member from all dimensions of diversity feels included and has the opportunity to reach their potential. We recognize the power of adiverse,equitableandinclusive(DEI) work force, and how it enriches the professional lives of our team members. Diversity, Equity, and Inclusion drives innovation and connects us to the patients and communities we serve.
At Intercept, we foster an environment that celebrates creativity, collaboration, and mutual respect. We never hesitate to lean on our teammates and work together. As we grow, we want to make every effort to provide a safe and open environment for professionals of every background and provide knowledge on how to work inclusively and equitably to make Intercept a great place to work.
Our relatively small size means you partner with accessible leaders who know you by name. This brings accountability and growth, which all add up to more opportunities to learn something new every day. For self-motivated leaders who are ready to make a difference in the lives of patients, Intercept is a great place to be.
COMPANY SUMMARY:
Intercept is a biopharmaceutical company with a mission to build a healthier tomorrow for people living with rare and serious liver diseases. Intercept’s lead product, obeticholic acid (OCA), is a first-in-class farnesoid X receptor (FXR) agonist marketed under the brand name “Ocaliva®” in the U.S., EU and Canada for the treatment of patients with primary biliary cholangitis (PBC), a rare autoimmune liver disease. In 2016, Ocaliva® was the first medication to be approved for PBC in over twenty years, and sales continue to grow.
Intercept continues to build on our ongoing commitment to people living with PBC by progressing our research portfolio with a novel fixed-dose combination of OCA and bezafibrate. Phase 2 analyses of this combination were presented at the European Association for the Study of the Liver (EASL) congress in June of 2023 and the American Association for the Study of Liver Diseases (AASLD)’s The Liver Meeting in November of 2023.Further, we are leveraging our decades of research and background in bile acids and FXR agonism to expand our pipeline in other liver diseases, such as severe alcohol-associated hepatitis (sAH).
COMPENSATION &
BENEFITS:
The anticipated starting salary range for this position is $192,000 to $255,000. This represents the anticipated low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range, based on various factors including, but not limited to, experience, skillset, and performance.
The salary range listed is just one component of our total compensation package. Successful applicants will also be eligible to receive annual bonuses at the discretion of the Company. Intercept also provides a competitive suite of benefits, including:
401(k) plan with company match
Rewards and recognition program
Health care benefits (medical, prescription drugs, dental, and vision insurance)
Short and long-term disability coverage provided
Parental leave benefits
A generous Paid Time Off program of 20 days per year
12 paid holidays per year
4 paid Personal Days per year
2 paid Volunteer Days per year
Numerous well-being and work-life programs
EEO Statement
Employment decisions at the Company are made without unlawful regard to race, color, religion, creed, national origin, alienage or citizenship status, sex (including gender, pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, sexual orientation, national origin, ethnicity, age, physical or mental disability, legally protected genetic information, marital or partnership status, sexual and reproductive health decisions, military or veteran status, or any other status protected by applicable federal, state, or local law. This organization participates in(E-Verify's Right to Work guidance can be found here:
).
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