Director, Operations & Portfolio Management

Cognosante - Mclean
new offer (26/10/2021)

job description

**Security Clearance required:
**Able to obtain Public TrustCognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today!**Job Description**The Director, Operations and Portfolio Management, leads the program management teams responsible for day-to-day operations of product and service delivery and is responsible for the management of P of a prescribed program portfolio (Austin, TX). Serves as the initial escalation point on project scope, resource, timeline, and operational issues. Collaborates across corporate business units to facilitate total organizational approaches and solutions. Communicates personally and regularly with the client to ensure MVH is exceeding expectations. Attracts, maintains, and motivates staff. Develops and executes a practice-specific tactical strategy that aligns to the overall MVH business unit strategic strategy. The Director will develop, execute, monitor and manage the program plans related to all service, solutions, product delivery as contractually agreed to with clients/customers;
as well as for those that are planned as part of the forecasted growth (pre-award program stand up preparations). Develops strong client, industry, and internal relationships to drive business development and operating efficiencies. The Director will be accountable in part for the business unit’s financial performance objectives, to primarily include but not limited to revenue, growth, profitability, program performance, customer satisfaction, operational improvements, and talent development. The Director will contribute to growing our expanding presence across the business unit’s target market segments with a primary focus on assigned programs, supporting business development, program execution, and customer satisfaction.This position serves as a member of the MVH Business Unit Leadership Team and currently reports to the MVH General Manger.**Key responsibilities (Bullets)**+ Responsible for all aspects of general management and oversight of the day-to-day operations, task execution and delivery of programs in the assigned MVH portfolio.+ Responsible for managing planned revenue, P, execution of program growth initiatives.+ Establish and implement key metrics and key performance indicators (KPIs), which provide periodic and on-demand health check of programs, contracts and customer relationships at all levels of decision making at the account.+ Maintain personal and real time/regular communication with key customers and take proactive and lead roles in new business development activities.+ Manage risk assessment process;
work with teams to mitigate exposure, resolve issues, and escalate when necessary.+ Be ultimately responsible for all aspects of program delivery compliance, customer satisfaction and staff development within the program for professional and career development.+ Contributes input into Price-to-Win and technical strategies, sharing responsibility with the VP of Strategic Growth.+ Uphold highest level of integrity in performing a leadership role through an unbiased and successful execution of customers’ mission as agreed upon through the entire capture/close cycle.+ Provide leadership and vision to program team, motivate them to strive for excellence, achievement of business goals and objectives, and instill a culture of customer service and accountability.+ Oversee the day-to-day work of the organization, including coordination among programs, projects, technical assistance, grants, events, publications, finances, and other general operations.+ Oversee MVH Program Directors and Senior Program Managers responsible for account management specific to programs under execution/delivery. Be responsible for leading the delivery organization by instilling a superior code of conduct and standards of performance and ethics across the board.+ Document and maintain an inventory of Past Performances, Client Assessment, Third Party Assessment and Cost Efficiencies.+ Work in conjunction with the MVH Growth team to monitor competitor products, sales and marketing activities.+ Partner with HR/HCM to support and serve as a hands-on leader to all staff to support their development in becoming high performing team members while achieving personal and individual career development goals.+ Be the face of delivery organization in working closely with the rest of the company’s key staff in development and execution of company’s growth strategies.+ This business unit has responsibility for specific annual revenue and profit objectives obtainable through the billable resources reporting into the business unit in support of customer contracts.+ Ensure smooth communication and coordination across the organization. Develop a system for internal communication and design and lead staff meetings and strategy sessions. Help build and reinforce a strong culture of rigor, innovation, transparency, and positive engagement.+ Inclusive supervision and effective team building skills. Encourage team collaboration, professional development, and input from all team members, including remote staff and consultants;
communicate effectivelyand listen actively, with a respect for diverse perspectives and healthy team debate;
provide thought leadership and support in the design of strategies;
leverage the expertise and deep knowledge base of a team of experts.+ Travel occasionally as needed (up to 25%).**Required Qualifications****Candidates that do not meet the required qualifications will not be considered.**+ Bachelor’s Degree is required.+ At least 10+ years of related business operations and successful program delivery experience.+ At least 7+ years of related operational experience with federal procurement/contracting.+ 7+ years in managerial roles of increasing responsibility**Additional Minimum Qualifications**+ Demonstrated industry and government contacts and relationships (VA and DHA) that are relevant to continued organizational growth through superior delivery performance and customer satisfaction.+ Demonstrated and proven ability to manage and direct senior client services and delivery, program and account managers.+ Proven strong experience and appreciation for revenue growth and management of P with fiscal discipline.+ Demonstrated ability to grow the current revenue base and support penetration of new markets;
leverage personal and professional relationships into quality revenue growth.+ Proven success creating and implementing business processes to support programs, including developing robust metrics and systems to track program progress.+ Prior experience creating and implementing employee performance management, and development of a structure that incorporates goal setting, metrics, and feedback.**Preferred Qualifications**+ Preferred in related field. Master’s degree (MBA preferred) in related fields is highly desired.+ Enthusiastic, proactive, positive attitude with great listening skills and high integrity.+ Excellent verbal and written skills, including strong presentation skills. Solid ability to interface, inspire and motivate at all levels of organization.+ Strong desire to mentor, coach team members while being the company’s central face for the customer across all the accounts in the market for all aspects of business functions to aid in company’s development and growth.+ Ability to write clear and concise creative content in a highly confidential manner.+ Ability to think and plan strategically and execute tactically to meet the growth targets within the current accounts to capture and grow market share among competitors+ Demonstrated ability to lead senior staff, influence customers and senior executives and collaborate effectively with peers.+ Proven experience in comprehensive, advanced negotiation and closing skills.+ Able to work under pressure (at times) and to be extremely flexible under changing priorities.+ Ability to maintain the highest level of confidentiality.+ Willingness to undertake any additional duties as they are assigned by their Manager.+ Excellent organizational skills, strong attention to detail and ability to effectively manage programs supporting multiple businesses.**_As a covered federal contractor, Cognosante requires all employees regardless of position, work location or telework status to be fully vaccinated against COVID-19 by December 8, 2021 or prior to your start date;
whichever comes first. Cognosante will consider requests for reasonable accommodations due to disability or sincerely held religious belief._**We’re solving Americans’ health and safety challenges with technology, innovation, and purpose.At Cognosante, we help improve how the nation delivers services to its citizens through innovation and transformation. We're committed to creating positive results with lasting impact, and are always looking for passionate people who share our values to join the Cognosante family.Cognosante was founded to address a critical gap in the health IT market—the need for a smart, nimble company, unencumbered by legacy systems and unafraid to challenge accepted wisdom. We have been able to extend out impact beyond health and into security and social services. Our continued success is the result of our expertise and insights, combined with our actively fostering a culture that encourages diversity of people and ideas.Every day, we help government agencies solve difficult problems. We’re ensuring health professionals have accurate, secure, and timely health data so Americans get the healthcare they need. We help Federal and State agencies navigate healthcare reform and empower their technology transformations. We’re addressing the social determinants of health to remove barriers to healthcare access. And, we’re proud to help our military do its job more safely by leveraging stronger IT networks and using cybersecurity and biometrics technologies that replace outdated legacy solutions. We’re also helping create more options for Veterans, active duty military personnel, and their families to obtain health services in their communities.Passion for what we do. Pride in how we do it. At Cognosante we are all VIPS. We create _value_ by being enterprising. We develop _innovative_ ideas and solutions. We _perform_ at our best and deliver results. We _share_ achieved results and recognitions.Are you ready to make a difference in the lives of millions? Join us.**Highlighted Benefits for Full-time Employees**** - Medical - Dental - Vision - 401k - Flexible Spending Accounts - Paid Time Off - Work/Life Solutions - Pet Insurance**Cognosante is an equal opportunity employer (https:
//www.Dol.Gov/ofccp/regs/compliance/posters/ofccpost.Htm). We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email jobs@cognosante.com. Cognosante is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to jobs@cognosante.com and let us know the nature of your request and your contact information.**_T_** **_o all recruitment agencies:
Cognosante does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our requisitions, any Cognosante email address, any Cognosante employee, or to any company location. Cognosante is not responsible for any fees related to unsolicited resumes._**COVID-19 isn’t stopping our hiring process nor our business as (semi) usual. We’re still reaching candidates, virtually and we’re still working, remotely! Are you a self-starter who likes to work from home and is interested in this position? Apply today!**Quick tips on virtual hiring success:
**+ **Test your tech** —make sure your internet connection and video conferencing program are both working prior to your interview.+ **Dress appropriately** —dress for success and ensure your surroundings are tidy.+ **Be prepared** —do your homework, rehearse your responses to key interview questions, and prepare your own questions.+ **Be personable** —make eye-contact, smile often, and demonstrate enthusiasm for the role.+ **Remove distractions** —engage with the interviewer by removing all distractions, including your smartphone.

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