Director Of Renewals | Fully Remote Usa

Job Description
The Director of Renewals is an experienced and highly self-motivated role that manages our Renewals Operations. This role is responsible for building a strategy and a team around renewal execution. The Renewals Team can flex their creative muscle and develop/execute on win/win negotiation strategies that maximize contract renewals but, more importantly, protect the customer relationship.
Our Renewals team is an integral part of retention and this person will collaborate closely with the Sales and Customer Success leaders to ensure the long-term success of customers.
Essential Duties and Responsibilities
Data modeling to predict renewal trends
(url removed) reporting and analysis
Forecast diligence and operational rigor
Consistently exceed quarterly and annual Retention goals
Defines clear goals, prioritizes work, and creates an environment that fosters collaboration, trust and respect
Knowledgeable about HireVue’s solutions and service offerings, including SaaS business solutions and implementation methodologies and advanced service offerings
Ability to evolve renewal strategy with company priorities.
Selects, coaches and develops the team to provide world class retention of 90%+ gross retention
Strong ability to identify risk trends within HireVue’s book of business for discussion with cross functional partners
Builds executive partnerships across all organizations at HireVue
Works with Sales and Customer Success to showcase value realization for the customer;
this is more than just adoption but quantifying and ensuring they are getting value from the platform
Assists with overall retention plan, forecasting and reporting
Drives multi-year renewals with expansion in an effort to decrease annual administrative burden and lock in revenue for a longer term
Conducts recurring risk mitigation meetings with revenue Leaders at HireVue
Works directly with Legal, Finance, and Sales Operations on renewal execution