Director Of Product Management - Conversational Experiences

Job Description
ServiceNow
ServiceNow is the leading cloud platform for transforming the way people work. We are looking for a Director of Product Management to lead our Conversational Experiences product team, which is responsible for creating innovative and engaging solutions that enable our customers to interact with ServiceNow through natural language and voice.
We are seeking a dynamic and visionary Director of Product Management to lead and shape our Conversational Experiences product portfolio. As the Director of Product Management, you will play a pivotal role in defining and executing the strategy for our conversational interfaces, ensuring they align with our outcome of driving deflection down for our customers. You will collaborate with engineering, design, marketing, sales, and customer success teams to deliver impactful and delightful experiences that solve real customer problems. You will also mentor and coach a team of high-performing product managers, and foster a culture of customer-centricity, innovation, and excellence.
Responsibilities:
Define and communicate the product vision, strategy, and roadmap for Conversational Experiences, aligned with the company's goals and customer needs.
Lead and inspire a team of product managers to deliver high-quality products that meet customer expectations and business objectives.
Collaborate with cross-functional stakeholders to understand customer pain points, validate product ideas, and drive product adoption and growth.
Establish and track key performance indicators and success metrics for the product, and use data and feedback to inform product decisions and priorities.
Manage the product backlog, prioritize features, and define user stories and acceptance criteria.
Partner with engineering and design teams to ensure timely and efficient delivery of the product, and resolve any issues or dependencies.
Represent the product and the customer voice internally and externally, and communicate product updates and roadmap to senior leadership, internal teams, and external partners.