Director Of Customer Success

Job Description
We build. We create impact.
As the Director of Customer Success, you will play a pivotal role in overseeing the entire customer journey, including project rollout, store operations, and post-sales support. By implementing strategic initiatives, you will drive revenue growth while ensuring our customers' success and satisfaction.
You will make a positive impact by being responsible for:

Leading a team dedicated to driving revenue growth, enhancing customer satisfaction, and ensuring the successful implementation and support of our company products and services.
Customer journey:
Overseeing the entire customer journey, from initial project rollout to post-sales support.
Customer Experience Optimization:
Definingand optimizingcustomer experience through roles and responsibilities identification, process improvements, and reporting enhancements.
End to End Customer Service Excellence:
Ensuring seamless and high-quality implementation of our solution in retail stores. Implementing and monitoring quality control processes.
Customer success strategy:
Developing and implementing a strategic roadmap in alignment with overall company goals.
Strategic Account Management:
Devisingand executing strategic account plans for key clients, aligning with their long-term objectives and promoting widespread product adoption throughout their organizations.
Upselling and Expansion:
Boostingrevenue growth by identifying upselling or cross-selling opportunities within existing client accounts.
Offerings Design and Implementation:
Develop customizable solutions and tiered service packages. Ensure offerings are tailored to meet individual customer needs.
KPI Development:
Developing key KPIs and reporting to effectively measure customer experience and deliver insights for continuous improvement.