Director, It Field Operation Systems

Job Description
We are looking for a Director, IT Field Operation Systems to join our growing team.In this role, you will be responsible for designing, developing, and managing of all systems required for optimal dispatching and enabling our frontline outside plant and central office field technicians.You will be responsible for leveraging technological advances and acumen to come up with creative solution for optimal dispatching and enable the frontline technicians to be able to perform their functions efficiently.
This position reports directly to the Vice President, Technology Solutions - Engineering, Network &
Field Techs.
If you are a dynamic, passionate and a hard-working professional with a solid education or background in telecom and technology, we'd love to hear from you!
As a Director, IT Field Operation Systems, your duties and responsibilities will include:
Leadand build a new team of software developers, testers, and support personnel to enhance, support, and maintain the field operations systems at Brightspeed, which will be used by field technicians and supervisors
Support field technician &
supervisor systems on mobile and desktop platforms leveraging ServiceNow FSM module
Balancepriorities from multiple areas and finding innovative IT solutions to business problems
Lead cross-functional IT and business partners with solutions for field operation optimization, efficiencies in technician job completions, workforce management for field supervisors
Deep understanding of field operation
Identifyand driveautomation to optimize field &
dispatch center operations.
Innovative solutions to optimize field dispatches
Drivethe addition of features to field operation systems to enable new capabilities to the tool
Buildand supportcloud platform instances needed for field operation systems
Collaborate with interfacing teams, define target dates for testing and ensure end-to-end robustness of technology and business transformation plans and programs
Conduct impact assessments and feasibility studies for various solution and labor approaches geared toward business and technology transformation.
Working closely with vendor/3rd party partners to manage progress on solutions development and drive rapid progress
Manage operational and program level budgets in-year and across multi-year programs
Manage communications across business and technology teams to deliver world class technical support on a large scale
Assess project risk, provide accurate timelines, proactively act, and ensure robust development performance and stability in production
Adopt Agile, DevOps and other enablers to improve the effectiveness of project delivery
Communicate project progress, status, risks, issues etc. to management whichincludes providing status on a recurring basis as well as for special circumstances
Tracks industry trends and leverage to drive innovation and solution excellence across various technical support domain