Director - Employee & Labor Relations

Job Description
The Encore Boston Harbor Director of Employee &
Labor Relations oversees the property’s relationships with union partners, leading labor relations matters such as grievances and arbitrations, and leading negotiations for new or ongoing Collective Bargaining Agreements (“CBA”). This position works collaboratively with all other members of the Human Resources Department to ensure that the work environment is free from harassment, discrimination, and retaliation and in compliance with all federal, state and local employment laws and regulations while providing excellent guest services. Responsibilities include but are not limited to:
manage staff who address union and employee relations related matters that arise, oversee and participate in the CBAs’ grievance and arbitration processes, conceive and conduct supervisory and management level training on effective management under CBA’s and effective union avoidance strategies, and establishing productive and proactive relationships with union partners before and during negotiations, and after CBA ratification and implementation.
JOB RESPONSIBILITIES:
Ensure all Encore Boston Harbor core values and property and department standards are implemented and applied.
Care about everyone and everything
Show never ending attention to detail
Take responsibility;
don't leave it to others
Always strive to be better
In collaboration with the VP of Human Resources, implement short-and long-term departmental goals, objectives, policies, and operating procedures;
monitor and evaluate operational effectiveness;
effect changes requiredfor improvement. Identify and execute upon mutual key drivers of success.
Accountable for the successful execution and resolution of labor relations activities.
In collaboration with the Director of Employee Relations, maintain the accuracy, confidentiality, and thoroughness of departmental policies and procedures;
records and reports.
Oversee the performance of team members under their area of responsibility.
In collaboration with the Director of Employee Relations, monitor activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
Ensures the labor relations team delivers and maintains a maximum level of property-wide service and satisfaction.
In collaboration with the VP of Human Resources, facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication and consistency in application of all policies and guidelines.
Oversee hiring, performance management, and employee engagement within the Labor Relations team. Provide training opportunities, constructive and positive feedback to team members within area of responsibility. Create a motivating and learning environment, cross training where advantageous to the successful execution of all responsibilities.
Keep informed of all new developments within the labor relations field and specific to the Boston market, making recommendations designed to maximize department and company success.
Effectively manage internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing team member issues as appropriate.
Manage multiple priorities simultaneously and meet deadlines, often in stressful and high-pressure situations.
Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
Administer policies and procedures designed to increase the effectiveness of employee and labor relations and support positive team member working relationships.
Provide guidance, counsel, and instruction for management in the administration of human resources policies and procedures, and specifically on all CBA related matters, to include all team member-related items relative to attendance, seniority, work performance, discipline, and proper corrective action.
In collaboration with the VP of Human Resources, ensure that all federal, state, and local laws are followed and consistently applied throughout the property.
Determines the appropriate support for counseling and guidance to team members on employee and labor relations issues. May investigate or oversee the investigation of team member allegations of discrimination, sexual harassment, or other questionable behavior. Under guidance of departmental leadership, recommends disciplinary action to include verbal, written, and separation.
Assist Company legal counsel in preparation of legal defense.
Provide formal and informal training for management/supervisory staff on the collective bargaining agreement;
applicable laws;
policies and procedures;
discipline and discharge;
and federal, state, andlocal laws. Work collaboratively with the Learning and Development team to create modules for dissemination property-wide on labor matters relevant to the daily operations.
Create and maintain all required documentation in compliance with state, federal and local regulations, as well as company policy. Verify forms and documents for accuracy, completeness, and correct dates.
Work with safety as a priority and follow department and company safety standards.
Maintain relevant knowledge of industry through continuing education and training.
Perform any other job-related duties as assigned.