Director, Customer Growth (Fieldedge) - Hybrid

Job Description
You’ll join Xplor Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses – with less stress, and better control over their growth.
We are looking for a Director of Customer Success who will be responsible for the following:
Leading and managing a team of Customer Growth Managers
Hire, lead, develop, and drive performance of Customer Growth Managers
Hold regular one-on-ones and team meetings to set the vision, inspire and grow.
Innovate and trial new things for improvements.
Set and achieve clear team objectives.
Recognize high performance and reward accomplishments
Encourage creativity and educated risk-taking.
Resolve escalated issues.
Partner with peers for continuous improvement.
Leading the evolution of the Customer Growth process
Work with the Director of Customer Growth to help develop highly effective Playbooks, Success Plan Frameworks and related processes that support an effective, consistent and measurable customer engagement.
Assess and innovate timely processes to ensure our customers are adopting to our products successfully.
Collaborate cross-functionally with internal stakeholders to drive value and growth. Share customer insights that inform future product developments.
Executing on Customer Growth Priorities
Drive value that leads to higher retention and growth.
Execute up-selling and cross-selling opportunities withcurrent customers.
Mitigate risk and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.
Discover use cases, uncover business needs and drive expansion.
Serve as a product, company ambassador, and ensure our strong culture remains intact.
The average base salary pay range for this position is $120,000 to $140,000.Position is eligible for commission/incentive plan.