Director-Collections

Job Description
The purpose of this position is to manage the delinquent loan portfolio and personnel up to and including;
loan/share collections,real estate collections, foreclosure activity, charge-off collections, repossession activity, remarketing, bankruptcy, credit reporting, and probate. The position will also identify trends and report on elements of risk including delinquency, bankruptcy, repossessions, foreclosures, and liquidation of assets. Overseeing both delinquency and loan review this role will assist Leadership in effectively managing credit risk.
Essential Functions
Management of the Collections and Member Solutions functions:
Manage delinquent mortgage, consumer loan, and negative share collections--Oversee daily operations, including workflow, quantity, and quality of accounts worked. Provide leadership, training, mentoring, coaching, performance evaluation, and advancement / salary recommendations. Review, track, and audit the disposition of repossessed and foreclosed collateral. Monitor for CFPB, NCUA, Credit Reporting, and applicable State and Federal Law compliance, in addition to Conventional and Government loan guideline adherence. Ensure the department is up to date with Disaster Recovery and Business Continuity procedures. Create monthly, quarterly, and annual financial reports related to Collections, Repossessions, Charge Off's, and Bankruptcy. Reduce loan losses, and enhance the financial position of the credit union. Ensure the volume of repossessed and foreclosed collateral is maintained at a manageable level. Review Policies and Procedures quarterly to ensure they are up-to-date and that the organization is in compliance with the latest rules and regulations. Prepare the department for a less manual approach to collections, by positioning the department for increased use of technology and automated processes. Preparation of related areas for an increase in delinquency by using analytics.
Staff Development / Alignment:
Provide direction and inspiration for team-assigned tasks. Set goals with direct reports and help drive alignment with corporate strategic initiatives. Provides individual guidance and feedback through regular performance evaluations. Maintain a positive collections staff and recognize accomplishments by pursuing proper problem-resolution techniques. Provide training to collectors to identify counseling opportunities using production reports and call logs. Initiate and move forward any technological advances that benefit the department and the organization.
Manage Legal Desk for Recovery Collections:
Support internal staff by providing guidance on accounts recommended/approved for legal (collection) action. Identify new business engagements with outside counsel and collaborate with internal counsel to ensure engagement is vetted. Act as the credit union's recovery collections subject matter expert and attend to related legal matters upon request.
Bank Secrecy Act:
Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.