Dir, Nursing - Emergency Services

This position provides leadership to Emergency Services. The Director of Emergency Services is accountable for the clinical, operational, and fiscal performance of the designated unit. This position oversees the execution of short and long term strategies to support organizational goals pertinent to the Baylor Scott &
White- Sunnyvale campus, establishes and ensures compliance with standards of clinical care, and maintains accountability for staffing, quality, safety, service and clinical excellence throughout these areas. Other responsibilities include assisting Clinical Managers/supervisors with Evidence Based Leadership, supporting nursing professional practice, and responding to any patient or physician’s complaints in an administrative leadership role.

Essential Job Duties

Typically provides leadership to managers and /or frontline level professional staff

Typically, accountable for the performance and results of multiple teams performing related activities

Develops long-term plans and strategies for area of defined responsibility aligned with established functional strategies, and works with subordinate managers to operationalize and execute the strategy

Communicates priorities and expectations, monitors progress, and provides direction and course corrections

Makes decisions guided by resource availability and functional objectives.

Analyzes key trends and input from individuals in the team to make meaningful changes that directly and significantly affect short-term results

Establishes budgets and holds self and subordinate managers accountable for managing to achieve expected financial results

Works on cross functional teams to develop and implement solutions that have a broad impact on the organization's operations and processes

Attend/facilitate unit and house-wide meetings Physician/staff problem resolution Respond to e-mail/voicemail requests/text communications

Respond to patient/family satisfaction and/or grievances

Respond to physician disruptive behavior

Engage in peer/physician/staff relationship building

Oversight of Performance Improvement Facilitation

Creation, review, revision, of policies and procedures

Regulatory readiness preparations

Disaster preparedness

Review, analyze, justify financial performance.

Coach leadership team on utilization/resource management

Vendor representativerelations as appropriate.

Mentoring/skill coaching for Pl, budget, personnel management, change initiatives, etc. for team

Participation in educational development and professional organization for self/encouragement of staff participation

Oversight of staff educational programs

Encouragement of evidence based research/practice

Shared governance/Evidence Based Leadership communication

Workgroup facilitation/collaboration to meet unit goals

Performance appraisals of direct reports

Staff/leadership team human resource management

Staff relations

Develop strategy/vision for unit initiatives;
and perform other duties and special projects as required.

Maintain effectiveness when experiencing major changes in work responsibilities or environment;
adjust effectively towork within new workstructures, processes, requirements or cultures.

Use appropriate interpersonal styles to establish effective relationships with customers and internal partners;
interact with others ina way that promotes openness and trust and gives them confidence in one's intentions.

Meet patient and patient family needs;
take responsibility fora patient's safety, satisfaction, and clinical outcomes;
use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

Vividly communicate a compelling view of the future state in a way that helps others understand and feel how business outcomes will be different when the vision and values become a reality.

Demonstrate a poised, credible, and confident demeanor that reassures others and commands respect:
convey and image that is consistent with the organization's vision and values.

Clearly and succinctly convey information and ideas to individuals and groups;
communicate in a focused and compelling way that captures and holds others' attention.

Professional Requirements:

Adheres to dress code, appearance is neat and clean.

Completes annual education requirements.

Maintains regulatory requirements, including all state, federal and JCAHO regulations.

Maintains and ensures patient confidentiality at all times.

Reports to work on time and as scheduled.

Wears identification while on duty.

Attends annual review and performs departmental inservices.

Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff.

Represents the organization in a positive and professional manner.

Attends committee, CQI and management meetings, as appropriate.

Resolves personnel concerns at the departmental level, utilizing the grievance process as required.

Ensures compliance with policies and procedures regarding department operations, fire, safety, and infection control.

Effectively and consistently communicates administrative directive to personnel and encourages interactive departmental meetings and discussions.

Complies with all organizational policies regarding ethical business practices.

Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the department.

Regulatory Requirements:

Bachelors of Science in Nursing degree from an accredited school of nursing;
Three (3) years or more years experience in all aspects of critical care nursing.
Current RN license within the state of practice.
Successful completion of critical care course.
Current AHA BLS Certification.
Current AHA ACLS Certification.
AHA PALS within 6 months of hire.
TNCC within one year of hire.
CPI Certification, or ability to obtain within one year of hire (offered on-site)
Language Skills:

Ability to communicate effectively in English, both verbally and in writing.
Additional language preferred.
Skills:

Basic computer knowledge.

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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.