Dillon Product Manager

Job Description
Objective of role:
As the Dillon Product Manager reporting to the Dillon Segment Manager, this role will provide leadership and insights into the development and implementation of Dillon’s product portfolio strategy. This includes working in collaboration with the channel and internal stakeholders to understand customer applications and values. The Dillon Product Manager will assist in driving sales growth by providing prompt, advanced level technical support to the sales channel and end users through product demonstrations and virtual support. The Dillon Product Manager will assess and prioritize customer and market requirements, working in collaboration with engineering to bring to market winning, new solutions. The Dillon Product manager will work alongside marketing and engineering to drive creation and refinement of technical collateral in order to support the sales team and end users.
Expectations:
This position requires troubleshooting aptitude in mechanical engineering, electronics, or software. This person will be a highly motivated individual able to focus on quality issue resolution, reactive troubleshooting, and project management. Strong communication skills are needed to both gather insights and provide support to the sales channel and internal stakeholders. The product manager will be an analytically minded contributor to creating technical resources and marketing collateral for both existing and new products.
Main Duties and Responsibilities:
Keep current on industry/market trends and regulatory requirements for Dillon applications
Remain aware of the competitive and market landscape to understand customers’ alternative solutions and Dillon’s relative positioning
Interact with end users and channel partners to comprehend, articulate, and leverage customer applications and values to drive creation of differentiated products
Support the design and development of new products within the Dillon Product Portfolio
Perform product testing, gathering of relevant experimental data, and data analysis in support of product upgrades and new product development
Articulate Dillon’s value proposition and product capabilities to train sales and support teams as appropriate, including collaboration in the development of sales tools and marketing collateral
Provide product training and technical support to internal teams, sales channel, and end users
Assist in attending tradeshows in conjunction with the Dillon direct sales team
Contribute to examining potential viability of new applications with Dillon’s product portfolio
Log incoming communications and activities related to technical support for analysis to drive product, process, and collateral improvements