Digital Solutions Manager

Job Description
The Digital Solutions Manager role, a pivotal position within the Visa Token Services (VTS) team, uniquely integrates business vision and technical understanding. While a comprehension of Analytics concepts is necessary, the primary emphasis is on understanding the business vision and generating value through dashboard management, KPI tracking, automation, and process optimization. The role demands systematic capture, synthesis, and sharing of information, translating complex technical details into easily digestible content for users (Products managers, Finance, Business development and among other).
The role will facilitate High level presentations, process evaluation, strategic planning, and business decisions by providing data, reporting, and advanced insights, thereby advocating for data-driven decision making across the organization. A key responsibility will be to interpret and analyze data to generate actionable insights, presenting them in an accessible format to both internal and external stakeholders. It also requires establishing, implementing, and continuously improving dashboards showing KPIs and seamlessly coordinate these information with other business areas. This role is an exciting opportunity for those who can blend business acumen with technical knowledge and operate effectively in a dynamic, rapidly changing environment.
Responsibilities
The successful candidate will consistently monitor VTS team dynamics to determine new opportunities, focusing on new data-driven strategies, process optimization techniques, and automation practices that will position Visa as the market leader.
Identify strategic opportunities for Visa through an in-depth understanding of both the business needs and the technical landscape, leveraging digital capabilities across all products and platforms.
Play an active role in our digital strategy with a data-driven mindset, innovating in the digital space with new strategies or solutions related to the current infrastructure and the future of business decision-making.
Identify new opportunities using Analytics and business intelligence, providing business vision on the latest trends and technologies and how to leverage them into the future of business strategy.
Be responsible for supporting the VTS team in all types of products and manage new changes such as dashboard improvements, KPI definitions, and process automation based on analytical capabilities.
Be responsible for operational plans, annual KPIs, and creating plans for their region, based on alignment with other teams and close collaboration with the Product teams.
Provide support to clients and internal stakeholders on Visa Token Services (setting goals, planning roll-out activities, maintaining, and regularly updating the project pipeline).
Main responsibilities require excellent communication skills and the ability to present current and new capabilities leading to practical business solutions.
Proactively educate the Visa organization on analytics evolution, new use cases, and available capabilities to continue to transform the ecosystem and identify market development and partner opportunities.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.