Digital Customer Communication

Company Overview:
Align Concrete Lifting is a leading concrete lifting, repairing and leveling company that specializes in providing high-quality, cost-effective solutions for residential and commercial properties. Our innovative techniques and top-of-the-line equipment allow us to provide our clients with exceptional results and unparalleled customer service.
Job Summary:
We are seeking a Digital Customer Communication Specialist to join our team full-time. This role will be responsible for managing all digital communication with our customers, including email, social media, and website interactions. The ideal candidate will have excellent communication skills, a strong understanding of digital marketing strategies, and a passion for providing exceptional customer service.
Key Responsibilities:
- Manage all digital communication channels, including email, social media, and website interactions
- Respond promptly and professionally to all customer inquiries and concerns
- Utilize digital marketing strategies to engage with potential and existing customers
- Monitor online reviews and respond accordingly to maintain a positive brand image
- Collaborate with the marketing team to develop and implement effective digital marketing campaigns
- Track and analyze customer interactions and feedback to identify areas for improvement
- Stay up-to-date with industry trends and best practices in digital customer communication
Qualifications:
- Bachelor's degree in marketing, communications, or a related field
- 2+ years of experience in digital marketing or customer communication
- Excellent written and verbal communication skills
- Strong understanding of digital marketing strategies and tools
- Experience with customer relationship management (CRM) systems
- Ability to multitask and prioritize in a fast-paced environment
- Proven track record of providing exceptional customer service
Why Work for Us:
- Competitive salary and benefits package
- Opportunity for growth and advancement within a rapidly growing company
- Collaborative and supportive team environment
- Chance to make a real impact and contribute to the success of the company
If you are a motivated and customer-focused individual with a passion for digital marketing and communication, we want to hear from you! Apply now to join our team at Align Concrete Lifting and help us continue to provide top-notch services to our customers.