Data Services Coordinator

Job Description
is hiring for a Data Services Coordinator to contribute to our Data Services team in LaVergne, TN just outside Nashville.
In this role, you will support data entry and management for Data Services, ensuring all processes are updated and maintained so that titles are accurately represented in our products and services. You will maintain and update rights data, along with other metadata and account information as required. Additionally, you will assist with Quality Assurance and data review as needed.
Do you have experience working with publishers? Have a passion for helping publishers be successful?
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!
Required Qualifications:
Associates degree or equivalent year for year directly related experience.
2 years of experience in marketing, book publishing, book industry, account support, client administration, data management, or related field
Preferred Skills:
Experience doing data research
Excellent oral and written communication skills, primarily by phone and email
Knowledge of book metadata and systems
Key Responsibilities:
Assists with metadata management communications and maintains timeline for reaching out to data suppliers as needed to manage and maintain accurate data.
Updates and maintains the monthly data intake schedule.
Assists the Business Development Manager with maintaining key data supplier contact information in Salesforce.
Assists customers with ad hoc requests for rights data and other metadata and follows up with data suppliers to procure the necessary information.
Provides reporting on rights data supply and meets necessary service levels and key performance indicators for the timely procurement and ingestion of data.
Provides training to new users in data systems as required and assists with client integrations as needed.
Troubleshoots data issues to ensure required fields have been populated, correcting any issues/errors and escalating when necessary.
Serves as first point of contact for Data Services for any troubleshooting and escalates as needed.